Social Service Counselor 1 - 3 (Centralized Care Coordinator)

Social Service Counselor 1 - 3 (Centralized Care Coordinator) LDH-Jefferson Parish Human Services Authority Elmwood, LA Job Details $2,838 - $5,113 a month 17 hours ago Benefits Paid holidays Parental leave Qualifications Collaborate with healthcare professionals Electronic health records (EHR) management Phone communication Mid-level Preventive health (patient care) Bachelor's degree Case management Decision making Care plan development Progress documentation 1 year Care coordination Referral coordination Communication skills Community resource coordination Client interaction via phone calls Full Job Description Salary $2,838.00 - $5,113.00 Monthly Location Elmwood, LA Job Type Classified Job Number 220448 Department LDH-Jefferson Parish Human Services Authority Opening Date 04/28/2026 Closing Date 5/12/2026 11:59 PM Central About this Job At JPHSA, we are committed to providing quality behavior health, developmental disabilities, and primary care service and supports. Make a difference in the community and join our team today. The Social Service Counselor promotes timely access to appropriate care, increases utilization of preventative care, and reduces emergency room utilization and hospital readmissions by linking referred individuals to care, following through with referral sources, and conducting ongoing monitoring to ensure service continuity. He/she maintains in-depth knowledge of all JPHSA services and programs. He/she communicates regularly with referral sources to ensure appropriate service provision and transfer of documentation. He/ she reports to the Centralized Care Coordination Supervisor within Executive Administration and serves as part of the Care Coordination team. An ideal candidate should possess the following competencies:

Driving Results :

The ability to set and pursue goals, maintain focus amid competing demands, and deliver results

Making Accurate Judgements :

The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning

Thinking Critically:

The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions. Acting with

Ethics and Integrity :

The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit

Communicating Effectively:

The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement

Thinking Strategically:

The ability to anticipate trends, understand context, and align actions with long-term priorities Minimum Qualifications Three years of social services experience; OR Six years of full-time experience in any field; OR A bachelor's degree.

EXPERIENCE SUBSTITUTION

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NECESSARY SPECIAL REQUIREMENT

Positions that provide addictive disorder counseling or prevention services will require certification or eligibility for certification issued by the Addictive Disorder Regulatory Authority (ADRA), or its successor. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information Job Duties:

As a Social Service Counselor you will: Engages individuals to gather information needed to determine appropriate service needs. Identifies and links individuals served with internal and external resources to facilitate referrals and respond to all wellness needs. Serves as the point of contact for the individuals served and their families. Ensures services are obtained through appropriate tracking and monitoring to the greatest extent possible. Increases the ability of individuals served to perform self-management and shared decision-making by involvingandcommunicatingeffectivelywithindividualsserved,familymembers,caregiversandother parties involved in care both in-person and over the phone. Identifies and utilizes community resources and natural supports during Care Coordination staffing, case reviews, and/or in supervision. Assists individuals served in problem-solving potential issues and barriers to their overall care and/or health (e.g. requests interpreters, transportation services or prescription assistance as appropriate). Increasescontinuityofcarebymanagingrelationshipsandworkingcollaboratively with care providers, transitions-in-care, and referrals for individualsidentifiedbythereferralsourcesashighrisk,highneeds,or as directed by the Centralized Care Coordination Supervisor. Assists the Centralized Care Coordination Supervisor as directed with developing and promoting adherence to interdisciplinary care plans through participation in meetings; coordinating information and care requirements with providers; resolving issues that could affect care progression; fostering support; and, providing education to others regarding the case management process. Ensures accurate and concurrent documentation in Electronic Health System (EHS) by documenting communication and communication attempts with referrals as progress notes in the EHR within one (1) business day.

Position-Specific Details:

Appointment Type:

Probational, Promotional, or Job Appointment Career Progression:

This position does participate in a Career Progression Group and can be filled as a Social Service Counselor 1, 2, or 3

Work Schedule:

Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with some flexibility as needed to accommodate the needs of the individuals served.

Compensation:

The salary offered will be determined based on qualifications and experience. •Note regarding the advertised pay range : The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact: Enjoli Lewis Jefferson Parish Human Services Authority 3616 S. I-10 Service Road West, Metairie, LA 70001 504-838-5426 Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave - Up to six weeks paid parental leave More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave - State employees receive the following paid holidays each year: New Year's Day Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day. •Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): Louisiana State Employees Retirement System (www.lasersonline.org ). LASERS has provided this video to give you more detailed information about their system Teacher's Retirement System of Louisiana (www.trsl.org), Louisiana School Employees Retirement System (www.lsers.net), among others