Center Operations Manager

Jobs › Tewksbury, MA › Center Operations Manager Kaleidoscope ABA Center Operations Manager Tewksbury, MA Apply Hiring for Tewksbury & Chelmsford Branch locations! The Center Operations Manager will be involved in many facets of the business including day-to-day management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center\'s operations. Additionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation, maintenance, and management of a master schedule, adequately staffing clinical cases according to the budgeted hours per client as authorized by the client\'s insurer. The Operations Manager will support HR, Operations, and the Clinical department as well their respective functions, acting as a reliable source of information to staff, clients, peers, and management. They will be the liaison between the administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company.\

Benefits & Advantages:

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• Medical, Dental, and Vision Insurance through United Healthcare.\
• Paid Time-Off, to include Vacation, Sick, and 8 Paid Holidays.\
• Long-Term Disability and Life Insurance.\
• 401k with a 6% match and a two-year vesting schedule.\
• Weekly Pay each Thursday.

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Job Qualifications:

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• To perform this job successfully, the individual must be able to perform each essential duty satisfactorily, be able to react to change productively, and handle other essential tasks as assigned. The individual must possess professional knowledge and experience regarding scheduling and skills pertinent to operations.\
• Display a high standard of ethical conduct and respect confidentiality principles.\
• Exhibit honesty and integrity.\
• Work and communicate with internal and external clients to meet their needs in a polite, courteous, and cooperative manner.

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Education:

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• Bachelor\'s Degree or equivalent work experience.\
• Bachelors degree in marketing, Business Administration, or Healthcare, preferred.

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Experience:

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• 1-2 years medical, dental, therapy, PT, OT office (or similar) administration or scheduling required.\
• 3-5 years experience preferred.\
• Prior Practice Managers are encouraged to apply.\ Skills & Abilities\
• Strong rapport-building skills, especially on the phone.\
• Sense of urgency.\
• Ability to work independently towards assigned goals.\
• Excellent time management and organization skills.\
• Ability to manage multiple tasks, prioritize tasks, and meet deadlines.\
• Attention to detail.\
• The ability to administer processes across the company consistently.\
• Superb communication skills.\
• Able to work collaboratively with ABA personnel.\
• Ability to listen and communicate well with management, staff, and families/clients.\
• Professional appearance and presentation required.\ Computer Skills\
• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint is an essential skill.\
• Proficiency in using email and Outlook.\
• Ability to keep accurate records, work in the database, use Excel, and track processes accurately.\
• Ability to use Zoom meeting and Go To Meeting software.\
• Ability to learn ReThink software within 30 days.

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