Service Year Option - Care Management Aide

Job Summary The Care Management Aide supports the care management team by assisting with care coordination, discharge planning, and administrative tasks. This role provides exposure to interdisciplinary healthcare processes while helping ensure smooth patient transitions and accurate documentation.

Minimum Qualifications Education:

High school diploma or equivalent required Maryland resident Individuals eligible for the Maryland Service Year Program (generally ages 18-24)

Experience:

None required; customer service, volunteer, or healthcare exposure preferred

Licensure/Certification:

None required

Skills & Abilities:

Strong communication and organizational skills Ability to multitask and work in a team environment Basic computer skills and ability to learn EMR systems Interest in healthcare careers Attention to detail and follow-through Strong communication and organizational skills Ability to multitask and work in a team environment Basic computer skills and ability to learn EMR systems Interest in healthcare careers Attention to detail and follow-through What You'll Do Assist with care coordination and patient tracking activities Participate in interdisciplinary rounds and observe care planning Help coordinate discharge plans, appointments, and follow-up services Communicate updates and barriers to care team members Enter and update non-clinical information in the EMR Support documentation, referrals, and administrative tasks Assist with tracking metrics and quality initiatives What the Job is Really Like You'll be working in a fast-paced, team-based environment The role involves a mix of communication, coordination, and administrative work You'll interact with multiple disciplines (nurses, social workers, physicians) Tasks can change quickly based on patient needs and discharge timelines You'll gain exposure to the full care coordination process Strong organization and prioritization are essential Work Environment & Demands Hospital setting with frequent team interaction Combination of walking/standing and computer-based work Requires multitasking and attention to detail Exposure to clinical workflows and patient interactions Team-oriented, dynamic environment What Success Looks Like Discharge processes are coordinated smoothly and efficiently Documentation and tracking are accurate and complete Communication across the care team is timely and clear Patients experience seamless transitions of care You demonstrate reliability, organization, and growth Caring for Our Team We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role. Happy to Help At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.