Administrative Personnel

Position Title:

Administrative / Patient Care Specialist (PT) Position summary: Exciting opportunity to work alongside Dr. Mark Lobanoff, Dr. David Whiting, and Dr. Martha Whiting at their world-premiere refractive surgery and specialty lens implant clinic!

OVO LASIK + LENS

is beyond cutting-edge with the only dual Contoura Surgical Suites in the US for LASIK/PRK, and the first Office-Based Surgical Suites in Minnesota for cataract surgery, RLE, ICL and specialty lens surgeries.

OVO LASIK + LENS

has an exceptional modern facility and is comprised of a staff that is highly motivated to provide an outstanding experience for our patients. Refractive surgical care can be challenging and we heavily lean on each others' expertise in the ultimate team approach to providing exceptional patient care. We want to provide a supportive opportunity for a uniquely talented individual that is driven and passionate about their work and wants to really enjoy the process.

Key Responsibilities and Accountabilities:

Answer phones, schedule appointments, manage electronic requests from patients, confirm appointments, and direct questions to appropriate staff members for triage. Provide exceptional patient care. Uphold the patient-focused expectations and standards of OVO. Collect patient payments and/or insurance information. Understand and effectively communicate clinic appointments, procedures, pricing, and educational information to patients. Preemptive troubleshooting of patient needs. Monitor clinic patient flow and perform duties in order to maintain individual patient appointment times. Patient chart management. Collateral materials assembly and back-office projects. Maintain clinic office supplies. Maintain cleanliness of front desk, lobbies, patient communication center, exam rooms, and overall clinic. Maintain current knowledge of competition.

Skills and Attributes:

Active Listening

• Giving full attention to what other people are saying, taking time to understand the points being made, asking clarifying questions, and not interrupting at inappropriate times. Dependability
• Being at work and ready to work at scheduled time with attendance of utmost importance, unless there is an emergency situation or health concern. Time Management
• Ability to self-motivate and be trusted to stay on task and perform daily duties with little to no oversight. Speaking
• Ability to articulate thoughts in order to convey information effectively and connect with a variety of people. Writing and Computer Skills
• Communicating effectively and professionally via text, written, and online communication. Service Orientated
• Actively looking for ways to anticipate the needs of patients and exceed customer service expectations. Problem Solving
• Ability to assess situations and work through challenges. Professionalism
• Conducts self in a professional manner that is supportive of the overall team cohesiveness, performance, and culture.

Flexibility and a sound work ethic. Respectful of management, other staff members, and patients.

Experience And Education:

Minimum 2 years of customer service and/or eye care experience.

• Please do not apply without experience in a healthcare setting

• High School Diploma Pay:

  $20.00
• $23.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person