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Front Desk and Insurance Coordinator

Job

Cary Vision Care

Cary, NC (In Person)

$42,640 Salary, Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/26/2026

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Job Description

ABOUT US
At Cary Vision Care, we practice the golden rule in delivering eye care — treating every patient the way we'd want to be treated ourselves. Our team of dedicated optometrists and staff is committed to prompt, courteous service and the most thorough eye care in the Triangle. We're looking for a warm, detail-oriented professional to join us at the front desk.
ROLE OVERVIEW
As our Front Desk & Insurance Coordinator, you are the face of Cary Vision Care. You'll welcome patients, manage scheduling, handle insurance verification and billing, and keep daily operations running smoothly — all while creating a friendly, organized environment that patients love to return to.
RESPONSIBILITIES
Greet and check in patients with a warm, professional demeanor Answer phones, schedule appointments, and manage the patient queue Verify insurance benefits and eligibility prior to appointments Process insurance claims, handle billing inquiries, and follow up on outstanding claims Collect co-pays and patient balances at time of service Accurately maintain electronic health records and patient data Troubleshoot insurance discrepancies and coordinate resolution with patients Collaborate with clinical staff to ensure smooth patient flow Perform end-of-day reconciliation and other administrative tasks as needed
WHAT WE'RE LOOKING FOR
Excellent attention to detail — accuracy matters in every interaction Warm, friendly, and professional manner with patients and colleagues alike Strong team player who collaborates effectively in a fast-paced setting Ability to troubleshoot insurance and scheduling issues with confidence Punctual and reliable — our patients count on us every day Experience in optometry, medical, or dental office settings preferred Familiarity with vision and medical insurance plans a plus Knowledge of OfficeMate practice management software a plus
OFFICE HOURS
Monday:
8:00 am•5:00 pm
Tuesday:
8:00 am•5:00 pm
Wednesday:
10:00 am•6:00 pm Thursday8:00 am•5:00 pm
Friday:
8:00 am•2:00 pm Saturday•
Sunday:
Closed
BENEFITS
Paid time off (PTO) Paid sick days Paid holidays Simple IRA with employer match Ready to join our team? We'd love to hear from you. Please send your resume and a brief letter about why you'd be a great fit at Cary Vision Care.
Job Types:
Full-time, Permanent Pay:
$18.00•$23.00 per hour
Benefits:
401(k) 401(k) matching Paid time off Vision insurance
Experience:
Medical office: 1 year (Preferred)
Work Location:
In person