Access Navigator

Job Summary:

The Access Department is the health centers gateway for patient and customer requests. The Access Navigator (AN) position serves as the primary contact for incoming communications for new and established patients/clients and customers accessing or seeking information about Harbor Care services. AN's complete customer service tasks that ensure patients are engaged, have the information and assistance they need, and are provided with stellar customer service. Works collaboratively with other members of the health center in order to provide superior patient care delivery. Projects a professional company image through telephone and electronic interaction.

Knowledge, Skills and Abilities:

• Maintain a demonstrated approach toward collaborative problem solving in support of organizational mission and goals
• Strong oral, written, communication skills, as well as interpersonal and team building skills
• Strong task and workflow planning and management skills
• Understanding of Electronic Health Records, understanding of Microsoft Outlook, Word, Excel and PowerPoint
• Be aware of and adhere to HIPAA and 42 CFR Part 2 rules and regulations
• Be aware of and adhere to requirements mandated in all active Contracts
• Must be able to work independently and with other members of the team
• Possess excellent written and verbal communication skills
• Ability to type 40 wpm+. Data entry, computer and phone skills are required
• Must be culturally sensitive, friendly and an empathic listener
• Must have excellent problem-solving skills, patience, determination, and persistence to solve patient issues and complaints
• Must be detail oriented and have the ability to multi-task Respect for the dignity and value of all peopleValues diverse cultures, beliefs, lifestyles and backgroundsAbility to provide a safe and trusting environmentDemonstrates honesty and integrity at all timesEmbraces change and effectively manages change
• Must be able to remain calm and professional in a fast-paced environment
• Ability to adapt to change and quickly learn new software and/or processes