Pharmacy Support Services Specialist (Hybrid) Offsite Integrated Pharmacy Services Center Campus

Pharmacy Support Services Specialist (Hybrid) Offsite Integrated Pharmacy Services Center Campus 🔍 Iowa City, Iowa, United States New 📁 Healthcare Administrative 📅    12 hours ago Post Date 📅    26002987 Requisition # Apply for Job Share this Job Sign Up for Job Alerts The Department of Pharmaceutical Care is seeking a full-time Pharmacy Support Services Specialist to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.

Duties to include:

Patient Adherence Management Manage refill services for select patient populations in accordance with department policies and procedures. Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues. Monitor and manage inventory activities related to patient prescription needs. Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration. Enrollment of patients in specialty pharmacy services including: Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences. Provision of appropriate enrollment and contact information. Provides highest customer service experience for patients and providers.

Communication/Training:

Understand the importance of effective business communication and maintaining professionalism in difficult situations. Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices. Problem Resolution Provide assistance with the resolution of shipment/delivery issues. Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues. Provide assistance to patients with billing and claim resolution issues Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including: Workload statistics (enrolled/active patients, mail outs, etc) Phone statistics Assists with evaluation and implementation of new policy and procedures Participate in piloting new workflows/procedures Assist with preparing training and orientation materials for new procedures Assist with training and orientation of staff to new procedures Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure Other duties as assigned Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs Provide cross functional support to assist with troubleshooting claim payments

Pay Level:

3A https://hr.uiowa.edu/pay/professional-and-scientific-compensation/professional-and-scientific-job-classifications-pay

Education Requirements:

Completion of a Bachelor's degree or equivalent combination of education and experience. Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment. Successful completion of the pharmacy technician certification exam within one year of the start of employment.

Experience Requirements:

Previous experience (typically 6-12 months) in support or customer service. Experience and proficiency with computer software applications (i.e. Microsoft Office Suite - Word, Excel, Outlook, PowerPoint) or comparable programs. Strong attention to detail and proven ability to gather and analyze data and keep accurate records. Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow. Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations. Demonstrate effective problem-solving abilities and meets challenges with resourcefulness. Familiarity with medical terminology.

Desired Qualifications:

Experience working in a complex hospital system is highly desirable. Experience working in a collaborative team environment is desirable. Pharmacy experience is desirable. Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable. Experience working with multiple technology platforms (i.e. Epic, GE) is desirable. Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable. Professional experience working effectively with individuals from a variety of backgrounds and perspectives.

Position and Application details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission: Resume Cover Letter Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Teresa Walker at Teresa-Walker@uiowa.edu. This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location .

Additional Information Classification Title:

Support Services Specialist Appointment Type:

Professional and Scientific Schedule:

Full-time Work Modality Options:

Hybrid within

Iowa Compensation Pay Level:

3

A Contact Information Organization:

Healthcare Contact Name:

Teresa Walker Contact Email:

Teresa-Walker@uiowa.edu Equal opportunity employer The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences. Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 . Previous Job Searches My Profile Create and manage profiles for future opportunities. Go to Profile My Submissions Track your opportunities. My Submissions Are you a Military Veteran? Contact us to learn more about how to qualify for Veteran's Preference. Similar Listings Clinic Services Specialist - Ophthalmology  Iowa City, Iowa, United States 📁 Healthcare Administrative 📅

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