Remote Primary Care Clinical Liaison (MondayFriday 10:30am7:00pm PST)

Remote Primary Care Clinical Liaison (Monday-Friday 10:30am-7:00pm PST) Pine Park Health - 2.7 Phoenix, AZ Job Details Full-time 1 day ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Cell phone reimbursement Parental leave Vision insurance Paid sick time Qualifications Client onboarding Medicare Electronic health records (EHR) management Achieving HIPAA compliance Caseload management Healthcare Administration HIPAA Working with geriatric patients Mid-level Improving operational efficiency Medical scheduling Bachelor's degree in health sciences CMS regulatory compliance Bachelor's degree Public Health Quality improvement Health Science Centers for Medicare and Medicaid Services (CMS) Bachelor's degree in healthcare administration Bachelor's degree in public health Patient interaction Phone triage Patient charting Managing patient records Care coordination Communication skills Geriatrics Full Job Description •

Schedule:

Full-time, 40 hours per week. Work schedule Monday-Friday 10:30am-7:00pm PST•Welcome to Pine Park Health! About Us Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved — patients, families, community staff members, providers, and payers. We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital. Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us! The Opportunity The Clinical Care Liaison is the operational and relational backbone of our geriatric primary care team. You will own care coordination for a panel of 500-600 patients — managing real-time communication, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers. This is not a passive coordination role. You will make real-time judgment calls that directly affect patient safety outcomes. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully — every shift, every call, every task. What You'll Do Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time Maintain accurate, compliant patient documentation within our EMR system Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment Participate in after-hours on-call rotation to support continuity of care Contribute to quality improvement initiatives and operational efficiency projects How We Measure Success Patient Communication & Responsiveness 95% of inbound calls answered within 60 seconds (~30 calls/day) Average caller wait time under 30 seconds; maximum not to exceed 2 minutes Urgent voicemails resolved within 1 hour; non-urgent within 1 business day After-hours voicemails addressed within 2 hours of next business day open Care Coordination & Task Management 95% of clinical messages and emails addressed within 2 hours Routine tasks completed within 7 days; STAT tasks within 24 hours 100% of daily visit reminder calls completed (~20 calls/day) Documentation & Quality Minimum 6 hours of care coordination activity logged daily Patient satisfaction scores of 8.5/10 or higher Full compliance with HIPAA, CMS, and OIG requirements at all times What We're Looking For •

Schedule:

Full-time, 40 hours per week. Work schedule Monday-Friday 10:30am-7:00pm PST•Bachelor's degree required; Healthcare Administration, Health Sciences, Public Health, or related field preferred 3+ years of healthcare coordination, patient services, or clinical operations experience Prior experience with geriatric, Medicare Advantage, or value-based care populations strongly preferred Demonstrated ability to triage and manage competing priorities in a high-volume, real-time environment Proficiency with EMR/EHR systems and healthcare technology platforms Exceptional written and verbal communication skills across diverse stakeholders — patients, families, physicians, and facility leadership Self-directed, accountable, and able to perform independently in a remote environment Availability for approximately 5 on-call overnight and/or weekend shifts per rotation Reliable high-speed internet and a dedicated, HIPAA-compliant home workspace required Must not be on any exclusion or debarment from participation in Federal Health Care Programs and must remain in good standing with OIG, CMS, and applicable government regulators What Success Looks Like The Clinical Care Liaisons who thrive here don't wait to be told what needs attention — they already know. They've built personal systems for managing high-volume communication without dropping anything, they document with the same precision at 4:30pm as they do at 9am, and when a fragile patient calls scared, they hold that call with both urgency and calm. By 30 days, you own your queue. You're navigating our systems independently and your patients and facility partners are starting to trust you. By 90 days, you're consistently hitting every performance benchmark and your care team is leaning on you — not managing you. At one year, you are the person newer team members come to when a situation is complex and they're not sure what to do next. This role is a strong fit if you: Thrive in high-volume, fast-moving environments where your organization directly affects patient outcomes Hold yourself to a higher standard than your manager has to Want meaningful daily work with a vulnerable population and can feel the weight of that responsibility without being paralyzed by it Take pride in documentation accuracy and communication follow-through even when no one is watching This role is not a fit if you: Prefer a self-paced environment without measurable daily output expectations Are uncomfortable being held to specific performance metrics Cannot commit to a fixed shift schedule with on-call rotation Are looking for a role with minimal patient-facing accountability Benefits Designed For You and Yours Paid Parental Leave Medical, Vision, and Dental Insurance 401K Retirement Plan Cell Phone Reimbursement Annual Wellness Allowance FSA and Dependent Care FSA 10 Paid Holidays Generous Paid Time Off Paid Sick Days Pine Park Health is an equal opportunity employer. Employment is at-will. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned.