Dental Treatment Plan Coordinator

Dental Treatment Plan Coordinator / Insurance CoordinatorJob Summary We are seeking an experienced, organized, and patient-focused Dental Treatment Plan Coordinator / Insurance Coordinator to join our growing dental team. The ideal candidate has strong knowledge of dental insurance, treatment planning, billing, and patient communication. This role is essential in helping patients understand their treatment needs, maximize insurance benefits, and move forward with recommended care. Responsibilities Present treatment plans clearly and professionally to patients Explain dental insurance benefits, coverage estimates, and patient financial responsibility Verify insurance eligibility and benefits prior to appointments Submit and follow up on insurance claims, pre-authorizations, and appeals Coordinate with clinical team to ensure treatment plans are accurate and complete Follow up with patients regarding unscheduled/pending treatment Make outbound calls to encourage scheduling of diagnosed treatment Track pending treatment and maintain accurate follow-up systems Answer phones professionally and assist patients with insurance and financial questions Review account balances and arrange payment options when needed Maintain accurate patient records and insurance documentation Support front office operations as needed Qualifications Minimum 2 years of dental front office / insurance coordinator experience preferred Strong understanding of dental insurance plans, breakdowns, limitations, frequencies, and claim processing Experience with dental billing, claim submission, and accounts receivable Familiarity with treatment planning and case presentation Excellent phone etiquette and patient communication skills Strong follow-up and sales/closing ability for pending treatment High attention to detail and organizational skills Ability to multitask in a fast-paced environment Experience with dental software such as Dentrix, Eaglesoft, Open Dental, or similar preferred Preferred Credentials / Skills Knowledge of PPO and fee-for-service insurance plans Experience with pre-determinations and insurance appeals Understanding of dental coding (CDT codes) Financial arrangement / payment plan presentation experience Customer service or sales background a plus Bilingual candidates encouraged to apply Ideal Candidate Traits Confident communicator who can build trust with patients Detail-oriented and proactive with follow-up Comfortable discussing finances and overcoming scheduling objections Team player with positive attitude and professional demeanor Benefits Competitive pay based on experience Bonus opportunities based on production/collections Paid holidays Supportive team environment

Pay:

From $19.00 per hour

Work Location:

In person