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Client Care Consultant
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Home Instead
Abilene, TX (In Person)
Full-Time
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Job Description
Client Care Consultant Home Instead - 3.6 Abilene, TX Job Details Full-time 3 days ago Benefits Paid training Paid holidays Health insurance Paid time off Qualifications Customer service Client rapport building Driver's License Case management Driving Problem-solving In-home experience Empathy Productivity software Time management Full Job Description
HOME INSTEAD ABILENE
Client Care Consultant - Full-Time Abilene, TX - Local travel requiredABOUT THIS ROLE
At Home Instead Abilene, we believe aging adults deserve compassionate, reliable, relationship-centered care. As our Client Care Consultant, you'll be the heartbeat of that experience — conducting care consultations, building individualized service plans, and serving as a trusted point of contact for clients, families, and referral partners. This is not just an office position. It's a people-first role that calls for professionalism, empathy, and a genuine drive to make a difference.PRIMARY RESPONSIBILITIES
- Conduct care consultations with prospective clients and family members
- Develop and maintain individualized service plans
- Coordinate client and Care Professional introductions
- Conduct quality assurance visits and follow-up communication
- Maintain accurate documentation and client records
- Build and maintain positive relationships with clients, families, and referral sources
- Identify opportunities to improve client satisfaction and care continuity
- Collaborate with scheduling, recruiting, and leadership teams
- Support problem resolution and service recovery when concerns arise
- Participate in on-call support and community outreach activities as needed
QUALIFICATIONS
Required- 1+ year in home care, healthcare, senior services, or case management
- Strong communication and interpersonal skills
- Calm and professional under pressure
- Strong organization and time management
- Valid driver's license and reliable transportation
- Proficiency with Microsoft Office Preferred
- College degree
- Senior care or healthcare coordination experience
- Consultative or relationship-based sales experience Schedule
- Primarily Monday-Friday office hours
- Flexibility for occasional evenings and weekends
- On-call rotation may be required
WHAT WE'RE LOOKING FOR
Leads with compassion and empathy Communicates professionally and confidently Takes ownership and accountability Solutions-oriented and adaptable Thrives in a team-focused environment Driven to make a meaningful impactBENEFITS
- Competitive compensation
- PTO and paid holidays
- Supportive team culture
- Professional development opportunities
- Room to grow within the organization
- Meaningful, rewarding work every day Ready to make a difference?