PCC

Patient Care Coordinator Job Description Job Title Patient Care Coordinator Reports To Office Manager Job Status Full Time Position Summary The Patient Care Coordinator position was created to ensure that all patients are greeted professionally, scheduled appropriately, and that the office environment is maintained in a professional manner. Role and Responsibilities Responsible for creating a welcoming and respectful environment for patients, visitors, and vendors Coordinate all patient scheduling needs Manage electronic patient records on proprietary software Make daily remote bank deposits Enter patient information correctly into scheduling and billing software Must assure all non-insurance charges are accurately invoiced to the patient Must be able to discuss commonly asked "hearing aid and hearing loss" questions Effectively communicate with all patients and visitors, including hearing-impaired individuals Must accurately maintain cash box Must always protect patient and clinic privacy Effectively track patient and doctor referrals Prepare and send thank you cards to patients and referral sources Performs daily office cleaning Verify eligibility of all incoming patient benefits Collect monies for checkout Run monthly reports for patient statements and send out statements Balance daily transactions Convert inquiries over the phone into appointments Check in patients and scan documents Additional Functions Maintain day-to-day operational procedures according to supervisor expectations Adhere to all company policies Maintain a list of current marketing and advertising activities of the clinic Serve as a critical member of the clinic's team, assisting in the growth of the practice Must be a self-starter and able to work independently Must be able to travel to outside events or referral sources on behalf of the clinic Ensure the clinic is kept neat and clean in both the front office and back-office areas Perform other duties as assigned Job Skills, Knowledge and Abilities High school diploma or equivalent required Strong customer service focus Excellent organizational skills Able to generate, maintain, and demonstrate a friendly, enthusiastic, and positive attitude Experience with OMS and EHR systems, and/or ability to learn and master the practice's scheduling systems Proficient computer skills (Microsoft Office) Dependable and self-motivated Ability to prioritize multiple tasks and produce results with both speed and accuracy Ability to perform detailed tasks with speed and accuracy Able to communicate effectively with management and within the team Professional Expectations Exhibits a positive attitude, compassionate care, a professional appearance, and strong attention to detail. Demonstrates efficiency and organization with an orientation toward accuracy. Maintains strict confidentiality and enjoys a team-oriented work environment to facilitate smooth, efficient, and professional care of patients and office performance. Work Environment & Additional Requirements The typical work of this position is conducted in a professional office environment. Professional attire and attitude are required at all times Position requires fine motor skills for typing, filing, and manipulating hearing aids Must be able to lift up to 50 pounds Must have reliable transportation, maintain a valid State Driver's License, and appropriate vehicle insurance

Job Type:

Full-time Pay:

From $17.00 per hour

Work Location:

In person