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Job Description
Overview At Ascent Healthcare Texas, we build systems that lift people up. We work trauma-informed and across disciplines, integrating compassion with high standards because every touchpoint — from the first phone call to discharge — matters. We restore agency, hold high standards, and improve relentlessly. If you want work that matters on a team that builds stability and supports dignity at every step, we'd love to meet you. Schedule and Location Employment type : Full-time (open to part-time for the right candidate)
Schedule :
Monday-Friday, 8:00 AM - 5:00 PM Work setting: On-site — Dallas-Fort Worth, TX [Plano] with Hybrid-remote options About the role Ascent Healthcare Texas is hiring a Care Coordinator to be the welcoming first point of contact for people seeking outpatient behavioral health care in the Dallas-Fort Worth area. You'll guide patients from their first call through scheduling, intake, and ongoing coordination — making sure no one falls through the cracks. If you're organized, calm under pressure, and genuinely care about helping people access care, we'd love to meet you. What you'll do Answer incoming patient calls and referrals in a timely, professional, and trauma-informed way Gather initial information, conduct non-clinical safety screening, and escalate clinical concerns to the appropriate licensed staff Schedule, confirm, and reschedule assessments and appointments within established timeframes Manage intake and referral tracking so no inquiry or referral is ever lost or delayed Conduct follow-up outreach for missed calls, no-shows, and pending assessments Support daily census tracking and flag patterns of disengagement to the clinical team Track insurance authorizations — start/end dates, approved units, and upcoming expirations Assist with referrals, discharge planning, and connecting patients to follow-up care and community resources Keep accurate, up-to-date records across all tracking systems and the EHR What we're looking for High school diploma required; bachelor's in behavioral health, healthcare administration, or a related field preferred 1-3 years in healthcare, behavioral health, intake, scheduling, or coordination roles preferred Experience in mental health or substance use settings strongly preferred Strong organization and multitasking; comfortable managing high-volume workflows with attention to detail Excellent communication and interpersonal skills with a calm, trauma-informed approach Familiarity with EHR systems (e.g., AdvancedMD, Netsmart) and insurance authorization processes is a plus Why Ascent Healthcare Texas At Ascent Healthcare Texas, we build systems that lift people up. We seek out what's broken — not to criticize it, but to restore it — and we work relentlessly to make things better for our patients, our teams, and our future. We believe trauma disrupts choice, chaos disrupts clarity, and shame disrupts connection, so we build the opposite: structure that creates safety, clarity that creates confidence, accountability that creates empowerment, and collaboration that creates stability. We don't separate compassion from standards — we integrate both, because from the first phone call to discharge, every touchpoint matters. This role is where that promise begins: you are the first voice patients hear and the person who makes sure no one falls through the cracks. If you want work that matters on a team that restores agency, holds high standards, works across disciplines, and improves relentlessly, we'd love to meet you. Here, high standards aren't about perfection — they're about consistency. Equal opportunity Ascent Healthcare Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Paid training Vision insurance Application Question(s): Do you have at least 1 year of experience in healthcare, behavioral health, intake, scheduling, or care coordination? This is an on-site role in the Dallas-Fort Worth area. Are you able to reliably commute to this location? This role involves handling a high volume of inbound calls in a fast-paced setting. Are you comfortable working in that environment?
