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Job Description
Overview:
At Republic Dental & Orthodontics, we are committed to creating exceptional patient experiences through compassionate care, clear communication, and meaningful relationships. Our team is passionate about helping patients achieve better health while providing a welcoming environment where people feel valued, respected, and cared for. We believe dentistry is about more than teeth. We are seeking a friendly, welcoming, relationship-driven Treatment Coordinator who can help patients understand recommended care, discuss financial options, and feel confident moving forward with treatment. This is a patient-facing relationship role. The right person must be genuinely friendly, professional, organized, and comfortable helping patients make important decisions about their care.
WHO WE ARE LOOKING FOR
Friendly, welcoming, and approachable — this is non-negotiable Patient-centered and relationship-driven Professional, dependable, and accountable Comfortable discussing treatment, insurance estimates, and payment options Organized, detail-oriented, and strong with follow-through Positive team player who communicates well with patients and coworkers Calm, confident, and solution-focused in a busy dental office environment
WHAT YOU WILL DO
As Treatment Coordinator, you play a critical role in helping patients understand and move forward with recommended treatment. You will serve as the bridge between the doctor, the clinical team, and the patient, ensuring patients feel informed, comfortable, and confident about their care. Responsibilities Include Present treatment plans and help patients understand recommended care Discuss financial arrangements, payment options, and estimated insurance benefits Coordinate treatment scheduling and appointment sequencing Follow up with patients who have outstanding treatment needs Build trust through warm, confident, patient-centered communication Maintain accurate treatment, financial, and patient communication documentation in Dentrix Collaborate with the doctor, clinical team, and front office team to create a smooth patient experience
SUCCESS IN THIS ROLE
BUILDS
TRUST WITH PATIENTS
- patients feel welcomed, respected, informed, and cared for! Treatment plans are presented clearly and confidently Financial conversations are handled professionally and compassionately Patients understand their options and next steps before leaving the office Follow-up is consistent, documented, and relationship-driven The coordinator protects the patient experience while supporting office goals Communication remains friendly and professional under pressure
PREFERRED QUALIFICATIONS
Previous dental front office, treatment coordinator, or patient financial coordinator experience is strongly preferred Experience in presenting treatment plans and discussing financial arrangements Experience with Dentrix practice management software Comfortable using Dental Intelligence, Outlook, and Google Workspace Strong phone, in-person, and written communication skills Bilingual in Spanish is preferred
COMPENSATION & BENEFITS
Full-time position Hourly compensation based on experience Bonus program opportunity Paid Time Off (PTO) Paid holidays Dental benefits Ongoing training and professional development •Ask about our Sign-on Bonus! •
WHY REPUBLIC DENTAL
We are a patient-centered, relationship-driven practice that values kindness, professionalism, accountability, teamwork, and continuous improvement. We believe exceptional patient care starts with exceptional team members. We are not looking for someone to simply schedule appointments. We are looking for someone who can build trust, strengthen patient relationships, and help patients move forward with the care they need. If you enjoy helping people, building relationships, and guiding patients through important healthcare decisions, this role may be a strong fit. Apply to join Republic Dental & Orthodontics as a Treatment Coordinator! INDHRTC01
