Insurance Referral Coordinator

Description We are looking for an Insurance Referral Coordinator to help patients access the specialty services and covered care they need in Seattle, Washington. This Long-term Contract position focuses on coordinating referrals, insurance approvals, and service scheduling while ensuring patients receive timely support and clear guidance. The ideal candidate is highly organized, communicates effectively, and can manage detailed documentation across multiple requests in a fast-paced healthcare environment.

Responsibilities:

• Manage incoming referral requests and move each case through the required review and approval steps for specialty and support services.
• Secure payer authorizations and coverage verification for consultations, diagnostic testing, medications, medical equipment, home-based care, and other ordered services.
• Arrange appointments and coordinate related services to help maintain an efficient and consistent patient care experience.
• Answer patient inquiries involving standard insurance and billing topics, offering clear and accurate information.
• Educate patients on referral status, approval requirements, and next steps so they understand how to access authorized services.
• Support the acquisition or rental coordination of medically necessary equipment tied to patient care plans.
• Record referral activity, authorization updates, and case details accurately within Epic and other required documentation systems.
• Collaborate with clinical and administrative teams to keep referral workflows organized and ensure services are delivered without unnecessary delays. Requirements
• Prior experience handling referrals, prior authorizations, and insurance verification within a healthcare setting.
• Hands-on proficiency with Epic is required.
• Strong organizational skills with the ability to manage multiple active cases and deadlines at once.
• High attention to detail when reviewing documentation, entering information, and tracking approvals.
• Effective verbal and written communication skills for working with patients, providers, and insurance representatives.
• Ability to schedule appointments and support patients through administrative care coordination tasks.
• Familiarity with routine medical billing and insurance processes is preferred.

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