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Job Description
Rock River Community Clinic is a non-profit community health center that provides cost-effective and comprehensive health care services through clinics located in Johnson Creek, Whitewater and Watertown. We work diligently to ensure all community members have access to health care and serve as a safety-net clinic for families in need. The Care Coordination Assistant supports providers and care teams by coordinating referral services, specialty appointments, and access to community resources at all three locations. This role works directly with patients to schedule appointments, navigate insurance requirements, address barriers to care, and ensure timely communication between providers, specialists, and community partners.
Essential Duties and Responsibilities:
Care Coordination & Referrals Maintain ongoing tracking and accurate documentation of all referrals using the electronic medical record (EMR) and Referrals Tracking Spreadsheet to promote team awareness, continuity of care, and patient safety. Insurance & Authorization Support Utilize health insurance portals to verify patient demographic information, current insurance, and locate in-network providers. Collaborate with Patient Advocates to assist with financial assistance applications and enrollment processes. Review referral details, expectations, and preparation instructions with patients. Navigation & Advocacy Advocate on behalf of patients with insurance carriers or specialty providers to ensure timely access to services Serve as a point of contact for patients regarding referral and coordination needs Coordinate and schedule referral appointments as requested by providers. Manage outgoing and incoming referrals and ensure they are processed and addressed in a timely manner, Assemble and transmit appropriate clinical information to specialists according to referral guidelines. Ensure patient records are updated with specialist consult notes and community organization communications by utilizing external electronic medical record (EMR) access to obtain specialty clinic notes.
Skills/Competencies:
Ability and determination to efficiently carry out RRCC's mission statement. Ability to understand patient attitudes and needs, develop and orient program goals and concepts accordingly, and to work effectively toward their accomplishment with all staff members. Ability to establish and maintain effective working relationships with co-workers, officials, the public, patients, other private and public health organizational representatives, health care personnel and community groups and organizations. Ability to work under pressure and high stress, maintain personal composure, evaluate situations and act/react appropriately, and use tact in dealing with visitors, patients and difficult situations. Ability to read and respond to emails in a timely fashion. Ability to identify and maintain confidential/HIPAA material. Bilingual (Spanish) preferred
Standards Representing Rock River Community Clinic:
We Give Hope/We Stay Light Promotes a positive and professional environment that seeks to uplift both patients and staff. Looks for opportunities to celebrate and recognize teamwork from fellow staff members. Recognizes and uplift patient wins and achievements, no matter how small. Accepts constructive criticism well and with humility. Has the ability to approach job duties in an easygoing manner by leading with optimism. Navigates challenges by seeking to understand and approach with curiosity before casting judgements or blame. Always willing to learn and engage in continuous training. Avoids gossip, related negative self, staff, or patient talk. We Are Doers Takes initiative in their job duties and clinic needs without frequent requests and oversight. Looks to offer support when a need arises and seeks to better the department. Looks to identify and support creative solutions with a willingness to try new things. Thinks and acts with intention and purpose, and ethically and honestly in all daily work activities and decisions. Takes action to correct miscommunication and effectively problem solve. Is driven to work effectively and efficiently. We Show Up, Together Welcomes new staff warmly and leads by example in modeling RRCC mission and core values. Respects and understands the values of each person's role within the organization including but not limited to, religious and cultural beliefs. Takes personal accountability for one's own actions/performance. Willing to work collaboratively and flexibly with all staff. Builds trusting relationships through empathy, compassion, and openness.
STANDARDS OF COMPLIANCE
Practices infection control techniques. Maintains patient and staff confidentiality. Attends all mandatory in services and department meetings. Responds to emergency codes and other emergency situations. Adheres to all policies, laws, standards and/or regulations established by federal and state regulatory agencies and/or governing bodies while performing job duties. Follows the mission, vision and values of the organization. Demonstrates the culture of wellness and safety. Stays up to date on mental health and substance use treatment protocols. Maintains credentials and licensure.
ENVIRONMENT & TRAVEL REQUIREMENTS
This position is based in a community health center environment that is generally clean, comfortable, and fast-paced. The role requires being on your feet with frequent movement around the clinic and office spaces with active engagement with patients and interdisciplinary care teams. A valid driver's license and reliable transportation are required.
PHYSICAL DEMANDS
Working/Environmental Conditions:
Must be able to work in close-quarters and fast paced medical/dental office environments.
Machines, Equipment, Tools Used:
General office equipment.
Exposures:
Possible exposure to blood, other body fluids or other potentially infectious materials. Possible exposure to communicable diseases or infections. Personal Protective Equipment (PPE): Gloves, masks, and gowns, eye protection/face shields, as necessary.
EQUIPMENT & SOFTWARE OPERATION
May operate any/all of the following equipment: Telephone, cell phone, fax Computer, printer and related equipment Copy machine Audio-visual equipment Personal vehicle Computer software may include any or all of the following: Microsoft Office suite Internet browsers and search engines Cerner (electronic medical records system) Google Suite and other internet-based communication platforms
POSITION REQUIREMENTS
Education Required:
High school diploma or
GED Preferred:
Associates degree or Bachelor's degree Licenses/Certifications CPR/BLS preferred Current Driver's License in the
State of Wisconsin Experience Required:
Experience in customer service and comfortable working with computers. Experience in customer service a primary care, FQHC, or community health setting strongly preferred
Job Type:
Full-time Pay:
$20.00 - $25.00 per hour
Benefits:
Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance
