Office Coordinator

OFFICE COORDINATOR

(

JOB ID:

68789) Job Summary Establish and maintain the daily operations with responsibility for office coordination, secretarial functions, financial tracking, and accounting functions. Responsibilities 1. Responsible for making daily decisions regarding office operations. 2. Provide information to the community regarding services and education resources available at the Center and throughout CAMC. Includes the creation and maintenance of up-to-date educational and support group information system. 3. Coordinate various internal and external groups of people within the office space, while maintaining a relaxed, inviting environment. 4. Complete initial patient contact data forms and make appropriate appointments and/or referrals when possible. 5. Maintain accounts payable records. 6. Maintain accurate financial files for outpatients. 7. Maintain TAS functions. 8. Responsible for the class deposits and posting payment entry into the Intelligence telemarketing database. 9. Resolve problems associated with public relations, function, insurance, billing and/or providing referral to appropriate source. 10. Assist with project work performing data entry, maintaining knowledge of data management needs for each project, keeping track of schedules and deadlines, and compiling/analyzing customer satisfaction data. 11. Fulfill registration, charge posting functions for the outpatients, tracking and ensuring 100% charge entry as needed. 12. Serve as receptionist, greeting all clients, visitors, instructing clients in the completion of registration data forms and clinical outcome measurement as needed. 13. Fulfill insurance verification process for the outpatients, determining unique needs of patients requesting service, and guiding them in the process of understanding their available benefits as needed. 14. Prepare various monthly statistical reports for the staff, tracking financial and activity data within established databases as needed. 15. Maintain appointment schedule for mental health clinicians, make follow-up appointments, confirm intake appointments, and assure efficient patient schedules for clinicians as needed. 16. Maintain a tickler file system for recurring events, reminders and other items as needed. Knowledge, Skills & Abilities Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned. Education • Associate's Degree (Required)

Experience:

1 Year - Related Experience In Hospital/Outpaitent Setting Credentials • No Certification, Competency or License Required

Work Schedule:

Days

Status:

Full Time Regular 1.0

Location:

Imaging Center-Kanawha City

Location of Job:

US:

WV:

Charleston

Talent Acquisition Specialist:

Lisa C. Skidmore lisa.skidmore@vandaliahealth.org