Case Analyst IV

The Case Analyst IV will be a part of a team supporting development and implementation of case analysis work for reconciliation of data from the health insurance exchanges.

Key Responsibilities:

The Analyst is responsible for efficient and timely hands-on troubleshooting, remediation, coordination, escalation, tracking and management of complex consumer enrollment disputes. Also responsible for conducting research, workflow investigations, business procedures and making recommendations for improvement to all aspects of the casework adjudication process. + Identifying and solving customer information and processing problems + Applying triage, research, collaboration, and technical knowledge to resolve transaction and processing issues + Analysis of discrepancies in the eligibility reconciliation process for multiple stakeholders + Serving as a subject matter expert regarding the Health Insurance Marketplace + Provide day-to-day guidance to assigned team members when appropriate + Work with technical and development team to resolve identified issues in a timely manner + Review documented training material for accuracy and assist with end user training and support + Responsible for continuous process improvement of the reconciliation process. + Provide content to and for collaboration with training staff on training stakeholders on triaging transactions and the reconciliation process + Process 834 file submissions through Advanced Resolution + Undertake any additional duties as assigned by Manager Required minimum qualifications: + Bachelor's Degree or equivalent OR 4 years' relevant experience in lieu of degree. + 2 years' experience with federal data or projects (including but not limited to agencies such as

CMS , IRS , DOD

, VA, SSA or another federal agency). + Must be a US Citizen. Candidates that do not meet the required qualifications will not be considered.

Preferred qualifications:

+ Experience with Affordable Care Act + Strong written and oral communication skills + Advanced customer service telephone skills and the willingness to make outbound and receive inbound telephone calls + Proficiency in Microsoft Word, Excel, Power Point, SharePoint + with Federal contracts desired + Experience with 834 enrollment transaction process desired Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education To view full details and how to apply, please login or create a Job Seeker account