Quality Improvement Specialist, Patient Experience - Radiology

Quality Improvement Specialist, Patient Experience

• Radiology Salem Hospital $63,648.00
• $90,750.

40 United States, Massachusetts, Boston 1620 Tremont Street (Show on map) May 19, 2026 The Quality Improvement Specialist plays a key role in ensuring that the department performs at the highest levels on standardized, national measures of clinical care quality. The role ensures the accurate and timely collection of data from clinical records, identifies opportunities for improvement, communicates and works collaboratively with multidisciplinary improvement teams and facilitates the creation and implementation of improvements in care processes.

Primary Responsibilities:

• Assist with the development and coordination of all data reports related to performance management, patient experience and various additional quality-related initiatives.
• Support the development of quality improvement performance audit function processes and tools.
• Assist in designing, running, managing, and data review process for assuring accuracy and integrity of health services data reports to meet regulatory and operational requirements.
• Report outcomes and quality monitoring results to management.
• Assist with managing databases, policies and procedures related to assigned areas.
• Assist with related activities for various committees and meetings for assigned areas.
• Develop recommendations for process improvement.
• Consults on quality issues and develops solutions.
• Collaborate with leadership to develop performance dashboards, identify trends, and escalate concerns requiring process or behavioral interventions
• Assist in the design and maintenance of performance evaluation tools to ensure alignment with institutional goals and regulatory standards.
• Provide data-driven insights to support professional practice evaluations (e.g., OPPE/FPPE) and continuous performance improvement planning.
• Works closely with quality leadership to support programmatic needs and operational priorities.

Qualifications:

Bachelor's Degree related field of study required. Related experience can be accepted in lieu of degree. 2+ years of patient experience or customer service experience in a healthcare setting required. 2+ years of experience in Quality Improvement, preferably in a healthcare setting preferred.

Additional Knowledge, Skills and Abilities:

• Demonstrated knowledge and use of quality improvement methodologies and tools.
• Must have strong interpersonal skills necessary to establish supportive, collegial relationships, and to interact effectively with administrative and clinical leadership, staff, clinical leads, and other healthcare professionals.
• Ability to manage multiple projects simultaneously and adhere to work deadlines.
• Excellent verbal and written communication skills.
• Excellent computer skills including Microsoft Office (Word, Excel, PowerPoint, Access), Flowcharting/mapping (QI Charts).
• Ability to learn and effectively use computer software, such as electronic health records and data entry tools.

Schedule and Working Model Full-time, Monday through Friday, standard business hours. Primarily remote with occasional team meetings in Boston, MA area. Employees must use a stable, secure, and compliant workstation in a quiet environment. Teams Video is required and must be accessed using MGB-provided equipment. North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.