Human Services Analyst

As a Human Services Analyst with the Department of Human Services (DHS), you join a close-knit Office of Long-Term Living team that works together to strengthen support for people throughout Pennsylvania. You take on key responsibilities that help Community HealthChoices Managed Care Organizations stay aligned with program requirements and participant needs. You use your flexibility to handle a wide range of issues, collaborate with every Office of Long-Term Living department, and coordinate with contractors as assignments shift. This dynamic, fast-paced role offers steady variety and a strong sense of accomplishment with each task you complete. This role supports monitoring and compliance activities for Community HealthChoices Managed Care Organizations (CHC-MCO) by reviewing data, coordinating reviews, and helping resolve performance concerns. As a Human Services Analyst, you will perform the following duties:

Compliance Monitoring:

Review CHC-MCO operations, analyze data, and assess compliance with Agreement requirements

Review Preparation:

Develop agendas, plan on-site questions, and gather materials needed for reviews and evaluations

Policy Evaluation:

Participate in functions related to special MCO projects and investigations to develop and revise contract management policies and procedures

Team Collaboration:

Work with monitoring teams, staff, and contractors to address issues and support improvement efforts

Issue Resolution:

Identify problems, research participant or provider concerns, and recommend solutions using available data

Stakeholder Communication:

Maintain strong working relationships and provide timely responses to requests and inquiries Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information:

Full-time employment, 37.5 hours per week Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

Telework:

You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

Salary:

In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor's degree; or An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. How to

Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.