South Atlanta MUA Center / Federal Injury Center -
Forest Park, Georgia Employment Type:
Full-Time Department:
Federal Injury Center /
Clinical Operations Reports To:
Director of Clinical Operations and Managing Partner Position Summary The OWCP Coordinator serves as the primary administrative coordinator for all Office of Workers' Compensation Programs (OWCP/FECA) patients treated within the Federal Injury Center. This position is responsible for ensuring complete compliance with Department of Labor (DOL) regulations, maintaining accurate ECOMP documentation, coordinating treatment authorizations, communicating with nurse case managers, employing agencies, claims examiners, and assisting providers in delivering exceptional care to injured federal employees. The ideal candidate possesses exceptional organizational skills, extensive medical documentation knowledge, superior customer service abilities, and the ability to manage multiple complex federal claims simultaneously while maintaining strict regulatory compliance. The OWCP Coordinator is expected to become the in-house expert on OWCP processes and serve as the liaison between patients, providers, employers, the Department of Labor, and federal agencies. Primary ResponsibilitiesFederal Case Management Manage the complete administrative lifecycle of OWCP claims from initial intake through discharge. Review and verify accepted diagnoses, claim numbers, employing agencies, accepted body parts, and current claim status. Maintain detailed tracking of all federal cases, authorizations, appointments, treatment plans, and required documentation. Coordinate scheduling based upon authorized treatment frequency. Monitor expiration dates of treatment authorizations. Track utilization limits and ensure uninterrupted patient care. Maintain accurate case notes within the electronic health record. Assist providers in maintaining OWCP-compliant treatment schedules. ECOMP & Department of Labor Documentation Prepare, upload, and manage documentation through the ECOMP Portal.
Coordinate submission of:
CA-16 CA-17 CA-20 CA-2
CA-2a CA-7 CA-7a
CA-35 CA-40 CA-110
Narrative Medical Reports Progress Reports Operative Reports Imaging Reports Functional Capacity Evaluations Work Restrictions Return-to-Work Documentation Schedule Award documentation Impairment Rating Reports Letters of Medical Necessity Second Opinion Requests Ensure all submissions comply with DOL documentation requirements. Maintain electronic confirmation of all uploads. Monitor pending submissions requiring provider signatures. Provider Documentation Support Work directly with physicians, chiropractors, physician assistants, nurse practitioners, physical therapists, and ancillary providers. Review documentation for completeness before submission. Identify missing documentation.
Ensure provider narratives adequately establish:
Medical necessity Causation Objective findings Functional limitations Disability status Treatment plans Prognosis Maximum Medical Improvement (MMI) Return-to-work recommendations Coordinate completion of provider reports within required timeframes. Authorization Management Track all referrals and authorizations. Request additional treatment approvals.
Coordinate:
Diagnostic Imaging
MRI CT EMG/NCV
Surgical consultations Pain management Orthopedic referrals Physical therapy Chiropractic care Functional Capacity Evaluations Durable Medical Equipment Medication approvals Communicate authorization updates with providers and patients. Patient Coordination Serve as the primary point of contact for injured federal workers.
Educate patients regarding:
OWCP claim process Treatment expectations Appointment requirements Attendance policies Documentation requirements Travel reimbursement procedures Work status reporting Maintain frequent communication regarding treatment progress. Assist patients with navigating federal claims requirements. Coordinate transportation when applicable. Employer & Case Manager Communication Communicate professionally with: Federal Agencies Claims Examiners Nurse Case Managers Rehabilitation Nurses Human Resources Representatives Department of Labor personnel Coordinate work status updates. Respond promptly to requests for documentation. Schedule provider conferences when necessary. Document all communications. Billing & Claims Support Verify accepted diagnoses prior to billing. Coordinate with billing department regarding denied claims. Research denied services. Assist with appeals. Monitor authorization compliance. Verify CPT coding matches authorized services. Maintain accurate documentation supporting reimbursement. Quality Assurance & Compliance Maintain compliance with: Department of Labor (OWCP) FECA regulations
HIPAA OSHA
Georgia medical documentation standards Internal compliance policies Perform routine chart audits. Identify documentation deficiencies. Assist with federal compliance initiatives. Maintain strict confidentiality. Scheduling Responsibilities Coordinate provider schedules for OWCP patients. Ensure treatment frequency matches authorized plans. Reduce gaps in care. Coordinate re-evaluations. Schedule Functional Capacity Evaluations. Coordinate Independent Medical Examination appointments when requested. Monitor no-show and cancellation patterns. Administrative Responsibilities Maintain organized electronic and physical case files. Prepare reports for providers. Generate compliance reports. Maintain referral logs. Assist in clinic performance tracking. Participate in departmental meetings. Assist with special projects. Cross-train with front office staff as needed. Required Qualifications Minimum 3 years of medical office experience Minimum 2 years working with OWCP, Workers' Compensation, or Case Management preferred Strong understanding of medical terminology Experience with Electronic Health Records Exceptional organizational skills Excellent written and verbal communication Strong computer proficiency Microsoft Office Suite proficiency Ability to manage multiple priorities in a fast-paced environment Professional appearance and demeanor Preferred Qualifications Prior
OWCP/FECA
experience Experience using ECOMP Knowledge of CA Forms Experience working with federal agencies Case management experience Medical billing knowledge Prior orthopedic, chiropractic, pain management, PM&R, or rehabilitation experience Understanding of AMA impairment ratings Knowledge of return-to-work programs Skills & Competencies Exceptional attention to detail Strong critical thinking Excellent time management Professional communication Ability to prioritize competing deadlines High level of confidentiality Customer service excellence Independent decision-making Team-oriented mindset Strong documentation review skills Ability to interpret federal regulations and medical documentation Physical Requirements Ability to sit for extended periods Frequent computer use Occasional standing and walking throughout the clinic Ability to lift up to 25 pounds Ability to manage multiple monitors and electronic documentation systems Performance Expectations Successful performance in this role includes: Maintaining greater than 98% documentation accuracy. Timely submission of all OWCP documentation within required deadlines. Minimal claim denials due to administrative error. Exceptional patient satisfaction through proactive communication. Effective coordination with providers and federal agencies. Accurate tracking of authorizations and treatment plans. Full compliance with HIPAA, FECA, and Department of Labor regulations. Continuous contribution to improving clinic workflows and operational efficiency. Compensation & Benefits Competitive compensation based on experience Benefits include: Monday-Friday work schedule No nights No major holidays Paid Time Off Paid Holidays Continuing education opportunities Professional development and advancement within the Federal Injury Center Performance-based incentives and bonus opportunities tied to departmental efficiency, compliance metrics, and patient satisfaction This position offers the opportunity to become an integral part of one of the region's leading Federal Injury Centers, supporting the care of injured federal employees while ensuring excellence in regulatory compliance, documentation, and patient advocacy.
