Medical Case Manager - Housing

Under the supervision of the Case Management Supervisor, the Medical Case Manager (MCM) - Housing is responsible for supporting team members and delivering services that lead to satisfactory health outcomes for people living with

HIV/AIDS

in Affinity Health Center's (AHC) service area.

Duties & Responsibilities:

Research and maintain a list of housing programs; develop and maintain relationships with landlords and partners, provide referrals when appropriate Provide information to clients, MCMs and partners on housing resources and eligibility, budgeting and more Provide direction to MCM team on patient eligibility, ensure documentation is compliant and correct in patient charts (i.e., income information, demographic information, IDs, etc.) Researches and understands landlord/tenant law Assist with chart audits in Provide Enterprise, review data and document entry in EMR to ensure accuracy and compliance with program eligibility Work with Data Quality Team members and Case Management Leadership to run reports and review metrics across all patients and MCMs related to housing, ensure data are correct Write monthly and/or quarterly reports for funders and partners Partner with the Accounting Team to ensure documentation is up to date and accurate and subsidy payments are correct Communicate directly with patients and MCM staff to obtain required documentation, ensure patient charts, supporting documentation and income information are up to date, accurate, and complete

Medical Case Management:

Manage a caseload of up to 50 patients per year Conduct comprehensive assessments of patient needs/goals Conduct comprehensive assessments of patient eligibility for state and federal programs including, but not limited to, the SC AIDS Drug Assistance Program (ADAP) and NC HIV Medication Assistance Program (HMAP) Build relationships with patients and connect regularly for appointments in-person at AHC, by phone, and occasionally in-person in the community or at patients' homes Develop comprehensive, individualized action plans to meet patient needs/goals Advocate for services and resources to reach patient goals, coordinate internal/external providers and social benefit referrals Support patients in completing applications for state and federal programs including, but not limited to, SNAP, SSDI, SSI, Medicaid/Medicare Provide education to patients on eligibility requirements, assist with insurance enrollment and coverage Provide ongoing evaluation and support to ensure patient retention in medical care Conduct semi-annual and annual reassessments of patient needs and eligibility Document intakes, along with data and patient service plans using electronic health records, state reporting, and patient documentation databases - such as Provide Enterprise Ensure services are delivered in accordance with the SC Ryan White Part B Case Management and Ryan White Part A guidelines Participate in Continuous Quality Improvement (CQI) activities and the

AHC Performance Management System Pay Range:

$23.00 to $33.00 per hour based on qualification and experience.

Benefits:

Fully funded health insurance Paid-Time Off Group Health /Life/Dental/Vision/Disability 403B Retirement Plan with 3% match 12 Paid Holidays Training and continuing education opportunities provided, including leadership development

Preferred Qualifications:

Experience supporting people living with

HIV/AIDS

Experience working under federal and state benefits and/or assistance programs (e.g., Ryan White, Medicaid/Medicare, SNAP, SSDI, SSI, etc.) Experience working in housing benefits (i.e., tenant law, working with landlords, providing education on eligibility, options, timelines, supporting application, etc.)