Epic Superuser - Temporary - UAB St Vincents

Epic Superuser

• Temporary
• UAB St Vincent's Birmingham, AL Job Details Temporary $25
• $55 an hour 1 day ago Qualifications EHR go-live support Workflow management (operations management method) Maintaining patient confidentiality Bachelor's degree in business Improving operational efficiency High school diploma or GED User acceptance testing IT Systems & applications support 1 year Business Associate's degree Escalation handling Communication skills Entry level

Information Technology Full Job Description Work Schedule:

Temporary•

Flexi, Irregular Work Location:

Various UAB St. Vincent's locations Hourly rate: $25 without Epic Experience and $55 with Epic Experience The Epic Superuser serves as a subject matter expert and frontline resource for Epic end users. This role provides hands-on support, workflow guidance, and system troubleshooting to end users across the organization, supports the optimization and daily use of the Epic electronic health record (EHR) and serves as a critical link between operational staff and the IT/Epic project team. The Epic Superuser helps ensure that system functionality aligns with efficient workflows, best practices, and quality patient care.

Key Duties and Responsibilities:

1. Provides real-time, at-the-elbow support for end users encountering technical or workflow issues within Epic. 2. Troubleshoots moderate to complex software issues and escalate when necessary with clear documentation. 3. Identifies inefficient workflows and recommend improvements to enhance productivity, accuracy, and patient care. 4. Assists with validating workflow changes and new system functionality. 5. Acts as a primary contact between end users and the Epic/IT project team. 6. Communicates system issues, participate in user acceptance testing (UAT), and provide detailed feedback for system enhancements. 7. Promotes system adoption by motivating, encouraging, and supporting staff throughout system changes, upgrades, and go-lives. 8. Reinforces standardized workflows and best practices. 9. Collaborates with Epic analysts and training staff to identify system or training needs. 10. Provides coverage during go-lives, upgrades, and optimization initiatives. 11. Maintains strong knowledge of departmental workflows and how they align with Epic functionality. 12. Participates in ongoing learning to maintain proficiency with Epic modules used in the department.

Position Requirements:

EDUCATION AND EXPERIENCE

High school diploma or equivalent required. College degree preferred (Associate's or Bachelor's in healthcare, business/IT, or related field). Healthcare experience preferred. Epic experience preferred but not required. Candidates with prior Epic experience must have at least 1 year of Epic system use in a clinical or operational setting.

TRAITS & SKILLS

Must be self-directed / self-motivated; must have good communication and interpersonal skills.

Must be able to:

(1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs. UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.