Medical Phone Operator

Overview We are seeking a dynamic and compassionate Medical Phone Operator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providers, and visitors, ensuring smooth communication and efficient handling of medical inquiries. Your energetic approach and attention to detail will help create a welcoming environment while supporting the clinic's operational needs. This position offers an engaging opportunity to contribute to quality patient service and streamline administrative processes within a busy medical setting. Responsibilities Answer multi-line phone systems promptly with professional phone etiquette, directing calls accurately to appropriate departments or personnel. Manage appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) Assist with intake procedures by collecting patient information, updating medical records, and reviewing documentation for completeness and accuracy. Support medical administrative tasks including filing, data entry, and maintaining organized medical records in compliance with HIPAA regulations. Provide excellent customer service by addressing patient inquiries regarding appointments, billing, or general clinic information. Experience Previous experience working in a medical office environment or healthcare setting is highly preferred. Familiarity with EMR (Electronic Medical Records) Demonstrated ability to handle multi-line phone systems efficiently while maintaining professionalism under pressure. Proficiency in computer skills. Join us in delivering exceptional patient care through energetic communication and meticulous administrative support! This paid position provides a rewarding environment where your expertise in medical office management and customer service will make a meaningful difference every day.

Work Location:

In person