At-The-Elbow Support

Job Description We are hiring At-The-Elbow support specialists to provide at the elbow support for EpicCare Ambulatory and Cadence in outpatient clinical settings. They will be supporting front desk staff with scheduling, check in, registration, and appointment workflows using Cadence. They will assist clinicians and clinical staff with Epic Cadence/Ambulatory documentation, chart navigation, and daily workflows. These specialists will need to deliver clear, professional, and patient training to end users with varying levels of Epic experience. They will need to answer workflow questions, reinforce best practices, and assist users in resolving issues in real time and identify common user challenges and escalate system related issues to the appropriate team as needed. Travel between multiple Connecticut locations as required to provide onsite support coverage We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Hands on experience supporting Epic Cadence/Ambulatory in a clinical or outpatient environment
• Hands on experience supporting Epic Cadence, specifically scheduling and front desk workflows
• Prior experience in an at the elbow, go live support role
• Ability to train, coach, and support both administrative and clinical users
• Strong communication skills with the ability to explain workflows clearly and professionally
• Comfortable working onsite in fast paced clinical environments
• Reliable transportation required - must be able to commute between multiple CT locations
• Previous Epic go live or post go live stabilization experience
• Experience supporting both front desk staff and clinicians simultaneously
• Epic certification in Ambulatory and/or Cadence (preferred, not required)