Front and Back Office Support

About the

Role:

Thomas Chacko MD PC is looking for a motivated and detail-oriented Front and Back Office Support professional to join their team. This is a fantastic opportunity to play a vital role in a medical practice by ensuring smooth daily operations and delivering exceptional patient experiences from check-in to care. This is a traveling position and requires learning various aspects of the clinical flow.

Responsibilities:

Greet and check in patients, verify insurance, and manage appointment scheduling Answer incoming calls, respond to patient inquiries, and manage correspondence Collect co-pays, process payments, and maintain accurate billing records Prepare exam rooms, assist clinical staff, and maintain back office cleanliness and supplies Accurately document patient information and update electronic health records (EHR) Coordinate referrals, prior authorizations, and follow-up appointments Support both front desk and clinical workflows as needed throughout the day

Requirements:

Prior experience in a medical office or healthcare setting preferred Familiarity with EHR/EMR systems and medical billing practices Knowledge of insurance verification and prior authorization processes Strong communication and interpersonal skills with a patient-first attitude Ability to multitask and adapt in a fast-paced clinical environment High school diploma or equivalent required; medical assistant certification a plus Reliable, professional, and committed to patient confidentiality (HIPAA)

About Us:

Thomas Chacko MD PC is a trusted medical practice serving the Alpharetta, GA community with a commitment to personalized, high-quality patient care. Our patients appreciate our attentive approach and welcoming environment, and our team members thrive in a supportive, close-knit workplace. We are dedicated to fostering a culture where every staff member feels valued and empowered to make a difference.