EHR Continuous Educator, Provider Focused

EHR Continuous Educator, Provider Focused EHMG•Administration•Hilo, HI 96720

Posted:

04/14/2026

Employment:

EHHP/EHMG

Pay:

$55,000.00•$70,000.00 per

Year Department:

EHMG (352-8612)

Experience:

Intermediate Job Description The EHR Continuous Educator, Provider Focused position requires a highly motivated and detail-oriented trainer to join our dynamic healthcare IT team. The successful candidate will play a critical role in educating and supporting providers and operational staff through training and coaching. This position collaborates with clinical, billing, and operational teams to enhance workflows, ensure system integrity, and support efficient healthcare delivery.

Location:

This is an on-site position located in Hilo, Hawai'i.

Essential Job Functions:

Facilitate training needs to managers, Providers, and Epic team Assist with creation of organization-specific tip sheets and supplemental training materials Provide at-the-elbow support during go-live Identify workflows that need training reinforcement Use productivity data to identify staff and providers that need retraining or 1:1 help Support providers in becoming proficient in workflows, including using data and dashboards to guide education Coordinate upgrade communication Assist in developing and delivering training programs on the Epic system, ensuring proficiency and adherence to best practices. Provide ongoing support to end-users on Epic applications. Create and maintain detailed documentation, including system configurations, process workflows, and training materials. Generate and analyze reports to monitor system performance and identify areas for improvement.

Project Management:

Lead and participate in project planning, implementation, and post-implementation support. Coordinate with cross-functional teams to ensure timely project milestones. Provide leadership for EHR initiatives and support. Performs other related duties as assigned.

Qualifications:

Epic Training Requirement:

Epic training will be provided and is required for this position. Employees must successfully complete all required Epic end-user training within six (6) months of employment.

Education:

Bachelors degree preferred.

Experience:

Experience in a hospital or healthcare setting, or Electronic Health Records, or training/education-related functions. Demonstrated aptitude in creating and facilitating small training sessions, including developing presentations and presenting material.

Skills:

Able to learn a wide breadth of information Good rapport with and respect from peers Motivated by continuous improvement Ability to use PC-based word processing, spreadsheet, and presentation software Detail-oriented with a commitment to accuracy and quality Ability to work independently and maintain professionalism when interacting with key stakeholders Strong communication and facilitation skills with the ability to educate Strong interpersonal skills Company Description East Hawaii Medical Group (EHMG), an affiliate of the East Hawaii Region of Hawaii Health Systems Corporation, is dedicated to advancing high-quality, patient-centered care throughout East Hawaii. Serving Hilo Benioff Medical Center, Honokaʻa Hospital, Ka'u Hospital, and the Yukio Okutsu State Veterans Home, EHMG ensures that providers are equipped to deliver exceptional care to our island communities. Established with our mission to improve the health and well-being of East Hawaii, EHMG's administrative teams play a critical role in strengthening provider operations, optimizing workflows, and enabling sustainable, high-quality patient care across the region. Benefits Medical, dental and vision coverage for employee and your dependents 20 days (160 hours) Paid Time Off (PTO) 13 paid holidays each year (104 hours); 14 (112 hours) during election years Eligibility to participate in 401(K) with match after three months of service • Rates listed for paid holidays and PTO days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE. About Hilo & The Big Island Hilo is located on the east side of the island of Hawaii, and has a quaint, old-Hawaii, small town atmosphere. Our island offers amazing rainforests, waterfalls and beaches. The hospital staff is community-oriented and strive to provide competent and compassionate care to every patient that enters our doors. The area is home to the Hawaii Community College, University of Hawaii, Hawaii Volcanoes National Park, excellent schools and convenient shopping. Pre-Employment Health Requirements Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation. Pre-Employment Assessments for External Candidates As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC's East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request. EHMG•Drug Free, Equal Opportunity Employer, E-Verify The East Hawaii Medical Group is a drug-free workplace, an Equal Opportunity Employer, and conducts employment verification through E-Verify. This 2024 video features highlight from the last year across our organization in the East Hawaii Region that includes Hilo Benioff Medical Center, Honoka`a Hospital, Ka`u Hospital, Yukio Okutsu State Veterans Home, and our network of primary and specialty care clinics under the East Hawaii Health Clinics umbrella. You will learn about our developments in construction, improvements in quality of care, new services and providers, as well as, what's ahead. We conclude this yearbook with a tribute to our healthcare champion Rep. Mark Nakashima.