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EHR Support Analyst I
Job
Primary Health Care Inc
Des Moines, IA (In Person)
$64,500 Salary, Full-Time
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Job Description
Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. As an EHR Support Analyst I, you will provide support for the electronic health record (EHR) system in a Federally Qualified Health Center environment. This role assists with configuration, troubleshooting, and user support to ensure the EHR aligns with outpatient, primary care, dental, and behavioral health workflows common to FQHCs. The Analyst I works closely with clinicians and staff to improve system usability and optimize patient care delivery. Demonstrates PHC s iCare values in daily work. What You Will Be Doing Provide first-line Epic support to end users across medical, dental, and behavioral health departments. Assist with system configuration and maintenance to support ambulatory workflows. Troubleshoot and escalate EHR issues, ensuring minimal disruption to patient care. Participate in testing, validation, and go-live support for upgrades, enhancements, and new implementations. Assist with the development of training materials and provide basic end-user education. Work closely with clinical and administrative staff to understand FQHC specific workflows and compliance needs. Maintain knowledge of