Fire Records & Support Technician

The Fort Dodge Fire Department is seeking a detail-oriented and customer-focused Records & Support Technician to provide part-time administrative, records, and billing support. This position plays a key role in maintaining accurate departmental records, assisting with ambulance billing processes, and delivering professional front desk service to the public and staff. This role requires strong organizational skills, confidentiality, and the ability to manage multiple tasks in a dynamic office environment. This is a part-time position working approximately 20 hours per week. Typical work hours are between 9:00 a.m. - 1:00 p.m. or 10:00 a.m. - 2:00 p.m., with some flexibility based on departmental needs. Applications will be reviewed as they are received, with interviews scheduled on a rolling basis. The position may close earlier than the posted deadline if a suitable candidate is selected, so applicants are encouraged to submit their applications promptly. Maintain and manage department files, reports, logs, and databases in both paper and electronic formats Enter, update, verify, and retrieve data related to EMS/ambulance services, incidents, inspections, training, outreach, and hazardous fluid clean-up Assist with ambulance billing support, including documentation review, data verification, filing, account follow-up, and tracking Ensure compliance with records retention standards, HIPAA regulations, and departmental policies Support recordkeeping for inspections, hazardous fluid response, confined space training, and other assigned programs Provide front desk support by answering phones, greeting visitors, and directing inquiries appropriately Assist with reports, correspondence, audits, claims, complaints, legal requests, and outreach scheduling Maintain strict confidentiality of medical, financial, personnel, and departmental information Order and maintain office supplies and provide general administrative support Build and maintain positive relationships with staff, partner agencies, and the public Minimum Qualifications High School Diploma or GED, plus four (4) years of related experience; or An equivalent combination of education and experience Ability to pass a post-offer background check, physical exam, and drug screening Ability to communicate effectively in English (spoken and written) Preferred Qualifications Experience in ambulance billing, medical billing/coding, records management, administrative support, or customer service Experience in a medical, public safety, or municipal environment Associate's degree