Epic Willow Analyst

Job Description Position Overview Optum is seeking an Epic Willow Inpatient Analyst to support pharmacy operations within a large healthcare environment. This role will focus on application maintenance, incident management, and ongoing optimization of inpatient pharmacy workflows. The ideal candidate has hands-on experience supporting Epic Willow builds, upgrades, and troubleshooting in a production environment.

Key Responsibilities Core Analyst Responsibilities:

• Manage and complete SRS requests including intake, triage, and build work (primarily SER updates)
• Provide incident management support by troubleshooting and resolving issues across Epic Willow Inpatient workflows
• Support enhancement requests including analysis, build, testing, and migration to production
• Assist with day-to-day ticketing and operational support for pharmacy systems

Pharmacy & Clinical Support:

• Perform medication build and maintenance, including: ○ New medication records ○ NDC updates ○ Formulation changes
• Review and triage pharmacy-related error queues (ADS and billing-related issues)
• Support Pyxis integration and workflows, including coordination with vendors and internal teams for monthly updates and medication dispensing processes
• Assist with quarterly Epic upgrades, including: ○ Reviewing release notes ○ Build and configuration updates ○ Testing and validation Go-live support We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Required Qualifications

• Epic Willow Inpatient Certification (required)
• 3+ years of experience supporting Epic Willow, preferably in an inpatient setting
• Hands-on experience with build, maintenance, and troubleshooting in Epic pharmacy modules
• Experience supporting ticketing environments and system enhancements
• Strong problem-solving skills and ability to manage multiple requests in a fast-paced environment Preferred Qualifications
• Experience supporting Pyxis or similar automated dispensing systems
• Familiarity with ServiceNow or other ticketing tools
• Experience working in large, matrixed healthcare organizations
• Exposure to tools such as Omnicell, Pyxis or First Databank Clinical Background (Nice-to-Have)
• PharmD is not required; candidates with pharmacy technician backgrounds are eligible However, a clinical background is preferred for: ○ Complex medication build ○ Clinical order set configuration