Application Support

Application Support#26-12273 $53.72-$58.72 per hour Albany, NY All On-site Job Description Provide a short description of the

Position:

This project will result in deployment, training and support of TraCS (Traffic and Criminal Software) to over 500 police agencies across the State of New York. This application is used for electronic ticketing as well as incident and accident reporting Provide a list of the day-to-day tasks to be performed by the

Selected Candidate:

Day to day tasks include but are not limited to the following: 1. Assist end-user customers and resolve user's technical problems. 2. Coordinate and Manage statewide software rollout for newest major release (1+ year rollout) 3. Work with local law enforcement agencies to communicate requirements; coordinate implementation, schedule installation, and follow-up to ensure system is operational 4. Assist in the setup and installation of TraCS software. 5. Support and troubleshoot application issues. 6. Coordinate and Conduct classroom style trainings to local police agencies. 7. Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs. 8. Conduct testing of application. 9. Develop test plans for testing application. 10. Create and Coordinate Install/Update Schedules. 11. Install and Troubleshoot SPIDER Application. 12. Install and Configure IIS/FTP for multiple operating systems. 13. Setup, Test and Troubleshoot wireless solutions. 14. Develop TraCS process flow for local agencies. Coordinate with Local Agency IT Staff for the implementation of TraCS.