At-the-Elbow Support Specialist

Job Description

•  Provide at the elbow support for EpicCare Ambulatory and Cadence in outpatient clinical settings
•  Support front desk / patient access staff with scheduling, check in, registration, and appointment workflows using Cadence
•  Support clinicians and clinical staff with EpicCare Ambulatory documentation, chart navigation, and daily workflows
•  Deliver clear, professional, and patient training to end users with varying levels of Epic experience
•  Answer workflow questions, reinforce best practices, and assist users in resolving issues in real time
•  Identify common user challenges and escalate system or build related issues to the appropriate team as needed
•  Travel between multiple Long Island locations as required to provide onsite support coverage
•  Maintain a positive, service oriented presence during a high visibility support period We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  Hands on experience supporting EpicCare Ambulatory in a clinical or outpatient setting
•  Hands on experience supporting Epic Cadence, specifically scheduling and front desk workflows
•  Prior experience in an at the elbow, go live, or hypercare support role
•  Ability to train, coach, and support both administrative and clinical users
•  Strong communication skills with the ability to explain workflows clearly and professionally
•  Comfortable working onsite in fast paced clinical environments
•  Reliable transportation required - must be able to commute between multiple Long Island locations
•  Previous Epic go live or post go live stabilization experience
•  Experience supporting both front desk staff and clinicians simultaneously
•  Epic certification in Ambulatory and/or Cadence (preferred, not required)