Epic Certified EpicCare Ambulatory Analyst

Job Description We are seeking an experienced EpicCare Ambulatory Analyst to support a maternity leave backfill and assist with ongoing build, support, and optimization efforts within the Ambulatory application. This individual will play a key role in enhancing workflows, resolving tickets, and partnering closely with end users to improve system performance and usability. The ideal candidate brings strong build experience, deep knowledge of Epic SmartTools and reporting, and excellent customer-facing communication skills. Key Responsibilities Provide day-to-day application support for EpicCare Ambulatory, including issue resolution and escalation management Lead and execute system build and configuration, including enhancements and optimization initiatives Design, build, and maintain SmartTools (SmartSets, SmartPhrases, SmartTexts) and rule logic to support clinical workflows Develop and support reporting solutions, including use of Workbench reporting tools Partner with clinical and operational stakeholders to gather requirements and translate them into system solutions Manage and resolve support tickets, ensuring timely follow-up and clear communication with end users Identify workflow inefficiencies and recommend system improvements to optimize user experience Provide end-user support and training, ensuring strong adoption and satisfaction Collaborate with cross-functional IT teams to support upgrades, integrations, and ongoing system maintenance We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements EpicCare Ambulatory Certification (required) 3-5+ years of experience as an Epic Ambulatory Analyst in a healthcare environment [EPIC ( Req...ndidates ) | Teams] Strong hands-on build experience within Epic Ambulatory (not just advisory/support) [EPIC ( Req...ndidates ) | Teams] Proven expertise with: SmartTools (SmartSets, SmartPhrases, SmartTexts) [Sydney Ahern in chat | Teams] Rule logic and system configuration Workbench reporting and reporting workflows Experience supporting production environments, including incident management and optimization [EPIC ( Req...ndidates ) | Teams] Ability to work directly with end users, clinicians, and operational stakeholders [MetroPT Re...iting Gang | Teams] Strong communication skills with a demonstrated focus on customer service and user satisfaction Ability to manage multiple priorities and work independently in a fast-paced environment Experience with Compass Rose Additional Epic certifications or badges Prior experience supporting optimization efforts post-go-live Familiarity with ServiceNow or similar ticketing tools Experience working in large health system environments