Epic Patient Experience Analyst

Epic Patient Experience Analyst Oklahoma City Indian Clinic - 3.2 Oklahoma City, OK Job Details Full-time 9 hours ago Qualifications Customer communication IT experience within healthcare Full Job Description Oklahoma City Indian Clinic (OKCIC) is a non-profit corporation that provides culturally sensitive health care to the American Indian population. OKCIC services include not only basic medical care but also dental, optometry, behavioral health, fitness, nutrition, and other family programs. Our mission is to provide excellent healthcare to American Indians. We do this by putting people first, providing quality services, and maintaining our Integrity and Professionalism. We are looking to add compassionate team players to our growing team as we continue to work toward our goal of becoming the national model for American Indian Health Care. The Oklahoma City Indian Clinic (OKCIC) is implementing Epic, and we're looking for an innovative Epic Patient Experience Application Analyst to help build the digital tools that connect patients to their healthcare. In this role, you'll design and optimize Epic technologies, including MyChart, automated patient communications, self-service kiosks, digital intake, online scheduling, and patient engagement campaigns, to improve access, communication, and the overall patient experience. If you're passionate about healthcare technology, enjoy solving workflow challenges, and want to help transform how patients interact with healthcare, we'd love to meet you. Applicants claiming Indian Preference must complete the full application and must provide documentation verifying eligibility (such as a tribal enrollment card or Certificate of Degree of Indian Blood (CDIB)).

Responsibilities:

Build and configure the MyChart patient portal, including scheduling parameters, messaging features, and MyChart Care Companion Configure automated patient communications (SMS text and email) using Hello World multichannel communication engines Set up and maintain Welcome Patient Kiosk interfaces for automated check-in and digital intake questionnaires Design, test, and execute automated outreach campaigns and patient call management systems using Epic Cheers Ensure all patient-facing configurations adhere to privacy policies, legal requirements, and confidentiality guidelines The Oklahoma City Indian Clinic is a nonprofit organization, not a federal employer. Indian preference hiring laws apply. The Clinic is a 501(c)(3) non-profit corporation and an Equal Employment Opportunity (EEO) employer. The Clinic adheres to all applicable laws prohibiting discrimination in employment, including protections based on race, color, sex, national origin, age, disability, religion, veteran status, and other characteristics as required by federal, state, or local law. Must align with OKCIC vision, mission, and core values Bachelor's degree in Information Technology, Computer Science, Health Informatics, Healthcare Information Technology, Healthcare Administration, Communications, Business Administration, or a related technical or healthcare field required. An equivalent combination of education and progressively responsible experience may be substituted, with one (1) year of additional relevant experience accepted in lieu of each year of required education. Minimum of three (3) years of progressively responsible experience supporting healthcare information technology, electronic health records (EHR), patient engagement technologies, digital communications, patient access systems, or enterprise healthcare applications required. Candidates must successfully pass the Epic Sphinx Assessment as part of the interview and selection process to be eligible for employment in this position. Experience configuring, implementing, testing, supporting, or optimizing Epic MyChart or other patient-facing healthcare applications strongly preferred. Experience supporting patient portal functionality, online scheduling, digital registration, patient communications, workflow optimization, or healthcare consumer engagement initiatives preferred. Working knowledge of ambulatory healthcare operations, patient access workflows, appointment scheduling, registration, patient communications, privacy regulations, and healthcare technology best practices preferred. Demonstrated ability to analyze clinical and operational workflows, translate business requirements into technical solutions, troubleshoot application issues, and optimize system performance. Strong analytical, organizational, communication, customer service, and problem-solving skills with the ability to effectively collaborate with clinical, operational, patient access, and technical stakeholders. Epic certification, accreditation, or proficiency in MyChart or assigned application(s) preferred. Certification may be required based on the assigned application or role responsibilities. Other clinical, technical, or professional certifications may be required based on assigned responsibilities. Must maintain all required certifications, credentials, and continuing education applicable to the position throughout employment