EHR User Support Specialist

EHR User Support Specialist Lubbock, TX Job Details $70,000 - $75,000 a year 5 days ago Qualifications Research Full Job Description Provides technical support to EHR (electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches, resolves technical problems, and refers unresolved issues to engineering/development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate. This position is for a remote/hybrid role with three days per week worked onsite at a regional office location in Lubbock, Amarillo, or Abilene . The schedule offers flexibility while supporting both remote technical assistance and in-person collaboration. The ideal candidate will have strong customer service skills and previous experience training physicians and other medical providers, with an emphasis on clear communication, patience, and professionalism.