Population Health Clinical IS Analyst (Epic)-Associate

The Population Health Epic Associate Analyst supports the configuration and optimization of Epic's Population Health tools—primarily Healthy Planet and Compass Rose—which enable healthcare organizations to proactively manage patient populations through registries, care gap tracking, quality metrics, and value-based care initiatives. This hybrid role, based in San Antonio, partners with clinical, operational, and IT teams to improve workflows and leverage data to drive better patient outcomes. Under direct supervision, the analyst supports Epic ambulatory applications, providing tier-one support, assisting with build and implementation efforts, and contributing to key initiatives while managing competing priorities in a fast-paced, agile environment. This role requires collaboration across teams, professional interaction with leadership, faculty, staff, and vendors, and adherence to internal procedures and governance standards. Candidates with a clinical background are preferred, and prior experience as an Epic end user or trainer is ideal to help translate real-world clinical needs into effective system solutions. Ideal candidates are self-starters who are detail-oriented, adaptable, and eager to learn and grow within healthcare IT and Epic systems. Strong written and verbal communication skills Critical and analytical thinking proficiencies. Organizational management skills and ability to multitask. Basic project management skills.

Education:

Bachelor's degree (4 years of comparable experience may be substituted for a degree).

Experience:

Epic certification/proficiency in any module preferred.

Additional Licenses/Certification:

Epic certification must be maintained per Epic Corporation standards within 1.5 years of hire is preferred. This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas

EO-GA-48.

Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes. Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors. Performs ongoing maintenance and configuration updates to Epic applications. With supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes. Provides tier-one support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations. Perform all other duties as assigned.