Training Analyst II

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from

Day One:

Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100%

Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule:

Full time

Shift:

Day (United States of America)

Address:

100

HOSPITAL DR City:

HENDERSONVILLE

State:

North Carolina Postal Code:

28792

Job Description:

Location:

100 Hospital Drive, Hendersonville, NC (Hybrid)

Shift:

Mon-Fri 8am-5pm

• Engages in ongoing professional development activities to maintain and enhance job-related knowledge, skills, and competencies.
• Collaborates with others to deliver highly effective training and support to all levels of team members.
• Deploys a wide variety of training methods, reimagining creative and innovative tools, techniques, and approaches to achieve excellent comprehension, proficiency, and performance results from team members.
• Delivers onboarding, training, go-live support, and develops continuous improvement strategies for new department acquisitions and new Providers.
• Participates in strategy, delivery, and implementation efforts of regional and enterprise wide operational projects.
• Applies critical thinking and independent judgment to identify, analyze, and resolve problems effectively, making sound decisions within the scope of responsibilities.
• Actively participates in best practice sustainment efforts through solution development, implementation, activation, and post go-live support.
• Analyzes learning needs and identifies knowledge gaps to ensure success of the training.
• Regularly assesses training needs through on-site visits, operational performance analytics, job and process analyses, and other metrics.
• Provides mentoring and coaching to Training Analyst I team members by offering guidance, feedback, and support to foster skill development, knowledge growth, and successful performance in alignment with enterprise goals.
• Coordinates training programs and ensures proper training is assigned to team members before EHR access is granted.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Has extensive EHR implementation and training experience. [Required]
• Demonstrates extensive knowledge of adult learning styles and training delivery in support of physician practice operations. [Required]
• Ability to identify education and training needs in a healthcare setting and actively participate in program optimization activities. [Required]
• Demonstrates advanced knowledge of developing, coordinating, and implementing various training methods and techniques. [Required]
• Actively assesses staff support needs to plan, develop, coordinator, monitor and evaluate training within an ambulatory healthcare environment. [Required]
• Ability to lead the development and delivery of effective training presentations and resources. [Required]
• Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MIPS). [Required]
• Displays advanced knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner. [Required]
• Shows advanced level of communication skills (verbally and in writing) with all levels of employees, facilitate group processes and change. [Required]
• Self-motivated with excellent organizational, analytical, writing, and interpersonal skills. [Required]
• Demonstrates strong conflict resolution and customer relation skills. [Required]
• Excels at prioritization and coordination of multiple projects. [Required]
• Communicates strong understanding of applicable policies and procedures. [Required]
• Demonstrates advanced knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician workflow, compliance practices, and medical information management. [Required]
• Experienced in all Microsoft Office applications. [Required]
• Must have a valid driver's license and reliable form of transportation. [Required]
• Experience in process mapping and process mapping tools (Microsoft Visio) [Preferred]

Education:

• Bachelor's [Preferred]

Field of Study:

N/A Work Experience:

• 2+ physician practice operations or highly relevant experience [Required]
• Prior Epic experience or Credentialed Trainer Certification [Preferred]

Additional Information:

N/A Licenses and Certifications:

• EPIC-Cadence (EPIC-CADENCE) [Required] OR EPIC-Prelude (EPIC-PRELUDE) [Required] OR EPICCare Ambulatory (EPICCARE) [Required]
• Registered Nurse (RN) [Preferred] OR American Association Medical Assistants (CMA) [Preferred] OR Clinical Medical Assistant Certification (CMAC) [Preferred] OR Registered Medical Assistant (RMA) [Preferred] OR National Certified Medical Assistant (NCMA) [Preferred] OR Certified Clinical Medical Assistant (CCMA) [Preferred] OR Nationally Registered Certified Medical Assistant (NRCMA) [Preferred] OR Emergency Medical Tech Cert (EMT) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$52,470.31 - $97,605.86 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.