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Contact Center Quality Analyst, Hendrick Clinic Re
Job
Hendrick Health
Abilene, TX (In Person)
Full-Time
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Job Description
Contact Center Quality Analyst, Hendrick Clinic Re Hendrick Health - 3.6 Abilene, TX Job Details Full-time 8 hours ago Qualifications VLOOKUP function Data Integration (Data management) Health data analysis Call center experience Data summary reports Clinical information systems Healthcare data reporting Excel data analysis Full Job Description The Contact Center Analyst is a high impact "triad" role responsible for integrating data acrossWorkforce Management (WFM);Training; andQuality Assurance (QA). You will be the engine of the department; ensuring that staffing levels are optimized; staff are properly trained on hospital protocols; and every patient interaction meets clinical safety and service standards. Your goal is to use data to tell the story ofwhyperformance gaps exist and provide a roadmap to fix them.