Home Health Clerk

About Us We are a growing home health agency dedicated to providing quality care and support to patients in the community. Our office team plays an important role in keeping daily operations organized, timely, and compliant. We are looking for a dependable and motivated Home Health Office Clerk who is willing to learn multiple areas of the business and provide support where needed. Position Summary The Home Health Office Clerk will assist with general office duties and provide administrative support across multiple departments. This position is ideal for someone who is organized, professional, detail-oriented, and willing to be cross-trained in areas such as intake, scheduling, authorizations, medical records, billing support, human resources support, and general clerical operations. The ideal candidate is flexible, dependable, and comfortable working in a fast-paced healthcare office environment. Key Responsibilities Assist with filing, scanning, uploading, and maintaining documents. Support medical records organization and tracking. Assist with intake paperwork, referral documents, and patient chart setup. Help scheduling staff with visit coordination, phone calls, and follow-up tasks. Assist with insurance verification, authorization tracking, and payer-related clerical support. Provide support with billing-related documentation, claim follow-up, or records requests as assigned. Assist HR or administrative staff with employee files, orientation paperwork, and training documentation. Help track pending documents, orders, notes, and other outstanding items. Maintain confidentiality of patient, employee, and company information. Perform data entry accurately into EMR systems, spreadsheets, and tracking logs. Communicate professionally with clinicians, office staff, patients, referral sources, and outside vendors. Support special projects, audits, compliance preparation, and other office needs as assigned. Be willing to learn different roles and provide backup support when team members are out or workload increases. Qualifications High school diploma or equivalent required. Previous office, clerical, administrative, or healthcare experience preferred. Home health, hospice, medical office, or EMR experience is a plus. Strong computer skills, including Microsoft Office, email, and basic data entry. Ability to learn new software systems and office workflows. Strong attention to detail and accuracy. Good communication and customer service skills. Ability to multitask and prioritize assignments. Dependable, punctual, and professional. Ability to maintain confidentiality and follow HIPAA requirements. Must be willing to be cross-trained and assist in multiple departments. Preferred Skills Experience with home health office operations. Familiarity with EMR systems such as Kinnser/WellSky or similar platforms. Bilingual English/Spanish preferred but not required. Experience with insurance verification, scheduling, medical records, or authorizations. Comfortable working with spreadsheets, tracking logs, and shared office files. Work Environment This position is performed in a professional office setting. The role requires frequent computer use, phone communication, document handling, and interaction with office staff, field clinicians, patients, and referral sources. What We Are Looking For We are looking for someone who is willing to learn, take initiative, and grow with the agency. This role may start with basic clerical duties but can expand into multiple areas of home health operations depending on the employee's strengths, reliability, and willingness to be trained.