Sr. Manager Lab Operations

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Job Summary:

At Nelson Labs, our Analytical Chemistry department plays a vital role in conducting chemical characterization and Extractables and Leachable testing to ensure products are safe for patients worldwide. We are looking for a department leader ready to step into a meaningful management role that can help shape the present and future successes of the team. The position is ideal for a leader with a passion for analytical chemistry and for driving operational excellence. The Sr. Manager Lab Operations will lead the Analytical Chemistry department at Nelson Labs Salt Lake City. Department Level Operations & Strategic Oversight

• Lead the competitive advantage efforts of your business area with tracking and improvement of the department's key performance indicators (quality, utilization, turnaround times, etc.) and objectives in accordance with Nelson Labs' performance goals.
• Lead the effort to improve and maintain quality of services by trending quality issues and by developing action plans with the Quality Assurance Department and employees.
• Work cross-functionally with the Sales and Consulting teams to grow the business offerings of your laboratory and increase profitable volume growth.
• Work with the Director of Laboratory Operations (DLO) to execute the Nelson Labs' business unit strategy and ensure alignment with One Company values, mission, and goals.

This Includes:

Customer focus to enhance customers' service experience, including service delivery (turnaround times):

• Ensure the NL service standard is known and practiced.
• Lead the emphasis to leverage systems and drive overall competitiveness.
• Intervene to address escalated client issues.

Talent Management:

• Manage direct reports as they work to carry out the profitable volume growth, quality, service delivery, employee engagement and other department objectives.
• Regularly meet one on one with direct reports.
• Ensure that personnel receive adequate communication and direction to perform their job functions by setting clear performance standards and expectatio.

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