Supervisor, Lab Operations Support

at University of Vermont Health in

Burlington, Vermont, United States Job Description Supervisor, Lab Operations Support Job Details Job Ref:

R0087840

Category:

Clinical Lab Employment Type:

Full-Time Health Care Partner:

University of Vermont Medical Center Location:

111 Colchester Ave, Burlington, VT 05401

Department:

Laboratory•

Customer Support Job Type:

Regular Primary Shift:

Day Hours:

8:30 AM•5:00 PM Hours per

Week:

40

Weekend Needs:

As Scheduled Pay Rate:

$32.70•$49.05 per hour Healthier Communities. Healthiest Lives. Together.

JOB DESCRIPTION

: In a network-wide department, this Supervisor oversees the provision of operational and technical laboratory support to clinicians, staff and patients throughout the UVM Health Network of hospitals and acts as a subject matter expert and resource to the Lab Clinical Operations Analysts and their Leads. It includes supervision of both the lab's operational support call center and the lab's general support staff. The lab's call center serves everyone utilizing laboratory testing at UVMMC to assist with sample collection, test ordering and resulting of up to 1800 different lab tests in our test menu. The general support area in the lab includes supply provision and decontamination and preparation of glassware and chemical reagents. The position includes supervision of staff who operate both onsite at the main ACC lab and IDX locations and staff working remotely. The Supervisor is an integral member of the lab management team who assists the manager in overseeing daily operations. Expectations include monitoring and providing service levels in accordance with client expectations and lab industry benchmarks, personnel management, staff orientation, goal setting, scheduling, and regulatory compliance with accreditation agencies which include: the College of American Pathologists, New York State, Joint Commission, Occupational Safety and Health Administration and the Environmental Protection Agency; budget input, succession planning, teaching residents and staff, communication, policies and procedure management, cost management, staff development. Responsibilities also include laboratory computer information systems maintenance and updates within Epic, Atlas and Mayo Access. The department provides telephone support up to 16 hours per day, 7 days a week. They are responsible for communicating that patient testing is completed and results are delivered appropriately within Epic. The supervisor MUST be able to troubleshoot a wide variety of problems with Epic syst To view full details and how to apply, please login or create a Job Seeker account