Quality Manager About the OrganizationAt Chase Plastics, we're real people providing real solutions. It's something we've been doing since 1992, when Kevin and Carole Chase independently set out with nothing more than $2,500 in their pocket and a Detroit-bred work ethic. Their goal then
- and now
- was to do what big distributors would not: provide quality specialty, engineering and commodity thermoplastics for small
- to medium-sized applications
- and back it up with outrageous customer service.
Today, customer service is more than a value, it's instilled in our DNA, and it's inherent in everything we do. Just like the day we started, we're committed to providing you: Real solutions that aren't delayed by red tape or inaction A partnership based on a genuine understanding of your business and your goals The tools and resources to help you succeed and thrive EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
LocationClarkston Office Description ISO/Quality/Lean:
Review and Manage changes to existing (or development of new) Work Instructions, Forms and Quality Manual in accordance the latest
ISO 9001
quality standards Support Staff Managers and their teams by reviewing and suggesting updates to WIs, TGs, Flow Charts, Turtle Diagrams, or any ISO controlled documentation up to an including assisting with administration of quality documentation updates. Gain understanding of all departmental processes to ensure quality systems are in place and work with managers who are leaders of those processes. Be a quality liaison for all Staff Managers and a valuable resource to ensure quality is a natural outcome of processed designed to outrageously service customers. Develop process to review departmental SWOT analysis and other avenues that affect Risk to ensure that the company is assessing and taking steps where necessary to mitigate risk. Assist Staff Managers and Departments with documenting actions associated with risk mitigation as needed. Work with Management Team to ensure that the Company Leadership is educated and involved in the ISO requirements for Leadership and that those requirements are being satisfied. Develop and maintain a simple and easy to navigate communication process for Quality Documents including but not limited to work Instructions, Forms and Quality Manual, Internal Audits, Management Review Meetings, etc. Ensure availability via SharePoint site and ensure effective document control process. Facilitate new employee ISO Quality training as part of their orientation process Be certified to Perform or work with Certified Outside Consultant on training for Internal Auditors
- oversee and participate in the execution of the internal audit plan Coordinate development and maintenance of various quality manuals or handbooks provided to Customers, Suppliers, Warehouses, and other outside parties, ensuring a full annual review and update is completed.
Manage and take ownership of the SharePoint Quality department Sites. Responsible to updated and ensure relevancy of information through collaboration with department managers. Management of the Internal Audit Process including responsibility for reviewing and managing closure of all opportunities identified during internal audit process and make sure they are responded to by the applicable department manager in a timely manner. Manage Quality Performance Analysis Effectiveness process to ensure it is being adequately captured for all complaints and conduct quarterly QPA reports for the leadership team. Be the lead person for the Annual Quality Audit conducted by External Audit team and coordinate the follow-up of any findings related to the audit. Be the lead person for customer audits and coordinate the follow-up of any findings related to the audit. Facilitate and lead the Annual Management Review Meeting to ensure that we have systems in place to effectively oversee the Quality System. Coordinate and provide detailed information to the Management Review team. Responsible for closure and documentation related to Management Review Meeting (annual) action items. Ensure Ideas are brought to implementation or closure as deemed by the appropriate staff Manager. Oversee, review, and document the Quality Objective Performance and ensure tracking, distribution and analysis is completed to ensure continuous improvement. Review any quarterly trends and analysis and support the Staff Managers to ensure proper documentation on all identified continuous improvement action items in the Good to Great OneNote Binder. Oversee the administration of the Customer Satisfaction and Supplier Surveys with the assistance of the Quality Relations Administrator to ensure the process is adequate to capture customer/Supplier satisfaction or complaints. Includes management of survey, follow-up, results summary and facilitating results meetings with staff managers annually. Responsible for follow-up on less than favorable customer surveys and ensure proper documentation for each. Responsible for oversite of Lean Plus process and continuous improvement to ensure that there is a process for employees to submit ideas, a champion is assigned and that Lean ideas are prioritized and addressed in a timely manner. Ensure a Quarterly/Annual savings is tracked and reported. Coordinate with the SDD team with Supplier Qualification Processes and be an active part of Supplier on Site Audits. Coordinate and Assist Logistics/SCM team with PW Qualification process from the Quality lens. Oversee and ensure effectiveness in the Regulatory functions by Managing the Regulatory Department. Regulatory tasks include but are not limited to; Supplier Regulatory Contact maintenance, REACH, RoHS, California Prop 65, Red List, NAFTA, FMVSS-302, ESP Class IV, FDA, Conflict Minerals Reporting, SDS creation and distribution. Management includes ensuring the most up to date documents are available for our customers. Oversee and ensure effectiveness in the Certifications functions by Managing the Certifications Department. Certifications tasks include but are not limited to, receipt and storage of inbound certifications, outbound certifications, maintenance of customer requirements. Management includes ensuring the process is functioning in accordance with our QMS and Customer requirements. Develop and maintain a positive relationship with other staff managers to ensure win/win situations for CPS as well as to ensure effective interaction and teamwork for your team members. Mitigate conflicting objectives with solid relationships and communication. Manage, coach, and develop Regulatory, Certifications, and Quality Coordinator. Responsible for participating in hiring, firing, Performance Improvement Plans, Catalytic Coaching Performance Reviews and proactively managing the performance improvement process of the Regulatory and Quality Team Members up to and including holding team member meetings for development purposes. Ensure Regulatory, Certification, and Quality Coordinator tasks are covered for Administrator PTO time. Manage, coach, and develop your direct reports and coordinate, in conjunction with HR, additional training on areas identified in monthly meetings, Annual or Semi-Annual Performance Reviews. Review and approval of Paychex/Payroll and manage overtime for all non-exempt team members. Ensure training and compliance for all direct reports regarding company policies, ISO procedures, cross training, proactive model, and mission statement. Use the training matrix where applicable. Execution as it relates to meeting the departments vision. Utilize big picture thinking, independence, and collaboration to take the
