Job Description
Consumer Assistance Worker HealthCare Access Maryland - 3.3 Baltimore, MD Job Details $24.04 - $28.11 an hour 13 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance Flexible spending account 401(k) matching Life insurance Qualifications Customer communication High school diploma or GED Full Job Description HealthCare Access Maryland is hiring Consumer Assistance Workers for positions in both the Capital South Region (Prince George's County) and the Central Region (Baltimore City, Baltimore County, Anne Arundel County, and Howard County). Individuals hired for Central Region positions must be able to provide in-person assistance and conduct outreach and education activities throughout the Central Region as needed. About HealthCare Access Maryland (HCAM): HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health. healthcareaccessmaryland.org Job Summary The Consumer Assistance Worker supports Healthcare Access Maryland's Connector Program by helping individuals and families apply for and enroll in health coverage through the Maryland Health Connection. This role focuses on direct, in-person assistance, community outreach, and education. The position plays a key role in turning consumer interactions into completed applications and enrollments while increasing awareness of available services in the community. Duties and Responsibilities The primary responsibilities of this position are: Consumer Assistance & Enrollment Provide one-on-one assistance with eligibility applications, renewals, and special enrollment periods Explain coverage options and help consumers make informed decisions Educate consumers on health coverage and basic insurance concepts Help consumers understand required documents, verifications, and deadlines Guide consumers through the full process and work toward completed applications and enrollments Outreach & Community Engagement Participate in community outreach and enrollment events Educate the public about available health coverage and services Focus efforts on reaching underserved and high-need populations Maintain an active presence in the community to increase access and awareness Compliance & Consumer Protection Provide services in a fair, accurate, and impartial manner Communicate in a culturally and linguistically appropriate way Obtain and document required consumer authorizations and protect personal information Explain the role and limits of assistance Documentation & Performance Document consumer interactions and outcomes in required systems Maintain up-to-date knowledge of eligibility, enrollment processes, and program changes Participate in required trainings Additional duties and responsibilities: Additional duties as assigned.
QUALIFICATIONS
Education, Experience, Certifications and Licensures:
High school diploma or GED required; Associate's or Bachelor's degree preferred Experience working in a customer-facing, human services, healthcare, or community-based role preferred Experience assisting individuals with applications, eligibility processes, or benefits programs preferred Consumer Assistance Worker certification required within 60 days of hire Bilingual (e.g., Spanish, French, Mandarin) preferred to support effective communication with diverse populations KNOWLEDGE, SKILLS & ABILITIES
Strong customer service and communication skills, including the ability to actively listen, understand consumer needs, build trust, and explain information clearly Ability to explain complex information in a simple, easy-to-understand way Strong organizational skills with the ability to manage multiple tasks, meet deadlines, and maintain attention to detail in applications and documentation Ability to problem-solve and navigate complex or sensitive situations Ability to work independently and in community-based settings with minimal supervision Comfort using multiple systems and databases, including basic proficiency in Microsoft Office (Word, Excel, Outlook) Cultural awareness and sensitivity to the diverse populations served, with the initiative to identify and address barriers to enrollment Compensation In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match. EEO Statement HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported. Safety & Health Responsibilities:
HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards. With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training. PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
