Bilingual Spanish Member Services Specialist

Bilingual Spanish Member Services Specialist Washtenaw Health Project Ypsilanti, MI Job Details Part-time | Full-time $24.03 an hour 1 hour ago Benefits Health insurance Paid time off Qualifications Bilingual Spanish Customer service Writing skills English Public Health Social Work Phone etiquette Communication skills

Full Job Description Overview:

Washtenaw Health Project is seeking a Spanish bilingual Member Services Specialist to join our growing team. The ideal candidate will have experience in non-profit and/or health agencies, an interest in public health, social work, psychology, or health care, excellent communication skills, and a passion for connecting the Latinx community to the health care they deserve.

Examples of Responsibilities:

One-on-one client enrollment Assess the appropriateness of enrollment as well as other client needs Provide member education to Washtenaw Health Plan members Assist office staff with and resolve problems; handle difficult client problems. Provide information to the public or to county staff in person or over the telephone that requires knowledge of Washtenaw Health Plan activities and functions and the application of policies, regulations, and procedures. Member of enrollment team committee and active participant in decision-making for continuous improvement; assists in evaluation of existing program services and activities. Discuss findings with management staff and assists in implementing changes resulting from studies and analyses. Collaborate with enrollment team, member services and case management specialists on updates to the member handbook and other member education materials and sessions. Represent Washtenaw Health Project in contacts with other human service agencies, local officials and others to mobilize resources for clients and maintain positive community relations. Qualifications Bilingual Spanish is required Two years of education in a field related to social work, public health, psychology, finance or equivalent. Three years of member/customer service work is desired. Experience with non-profit and/or health agencies is desirable. Demonstrated ability to work independently, without close supervision is necessary.

APPLICATION INSTRUCTIONS

You must apply and upload your resume to the Washtenaw County Health Department jobs portal in order to proceed to an interview.

Application deadline:

5:00pm Tuesday, July 7, 2026. You can find the online application by going to the link below, or by visiting Washtenaw.org and clicking on Employment Opportunities. Find the listing for "WHP Member Services Specialist." Here you will find the full job description, with a link to apply at the top of the page. Apply now!

https:

//secure.ewashtenaw.org/hrjobs/AppViewPosting.do?postingId=16763 Questions about the job? Contact our Program Manager, Meredith Buhalis at 734-544-2919 or . Please don't hesitate to reach out!

ABOUT US

Washtenaw Health Project is a non-profit organization dedicated to helping people access the affordable healthcare they deserve. In addition to assisting people with Medicaid and Marketplace Insurance applications, we provide a safety net healthcare plan, the Washtenaw Health Plan. The Washtenaw Health Plan ensures that anyone who does not qualify for health insurance has access to the health care they need by covering the cost of routine and medically necessary healthcare services. Learn more about us and how we help at WashtenawHealthProject.org.

OUR TEAM

We are a team of Member Services Specialists and Community Health Workers who care deeply about our clients and team members. Our office culture is non-competitive, supportive, compassionate, and collaborative. Our collective years of service range from 1 to 25 years. Our backgrounds range from education, accounting, social work, and public health to joining because we want to help people. We have bilingual staff members who speak Spanish, French, and Arabic-in addition to English-so that our clients can feel comfortable discussing their unique situations in their native language.

Pay:

$24.03 per hour

Benefits:

Health insurance Paid time off

Language:

Spanish (Required) Ability to

Commute:

Ypsilanti, MI 48198 (Required)

Work Location:

In person