Service Year Option - Care Caller

Job Summary The Care Caller provides regular outreach to program participants through scheduled phone calls, offering social support, wellness check-ins, and connection to resources. Each call typically lasts about 10-15 minutes and focuses on building rapport and supporting overall well-being.

Minimum Qualifications Education:

High school diploma or GED Maryland resident Individuals eligible for the Maryland Service Year Program (generally ages 18-24)

Experience:

No prior experience required

Licensure/Certification:

None required

Skills & Abilities:

Strong communication skills with a warm, positive tone Ability to build rapport and actively listen Patient, friendly, and non-judgmental approach Ability to work independently with minimal supervision Sound judgment and discretion when interacting with others Strong communication skills with a warm, positive tone Ability to build rapport and actively listen Patient, friendly, and non-judgmental approach Ability to work independently with minimal supervision Sound judgment and discretion when interacting with others What You'll Do Make outbound calls to assigned participants at least once per week Spend approximately 10-15 minutes per call providing support and conversation Conduct wellness checks and offer emotional/social support Document each interaction using a post-call reporting form Maintain a consistent call schedule (up to ~20 conversations per day) What the Job is Really Like Much of your day is spent on the phone having back-to-back conversations Some participants are very talkative, while others may be quiet or difficult to engage You may hear about personal challenges, including loneliness or health concerns Calls can be emotionally rewarding, but also occasionally draining Consistency and reliability are critical—participants depend on your calls Work Environment & Demands Primarily sedentary, desk-based work with frequent phone use Requires strong focus and attention to detail during conversations Frequent verbal communication; moderate written documentation Minimal physical demands, but sustained mental engagement is required What Success Looks Like Participants feel heard, supported, and valued Calls are completed consistently and documented accurately Strong rapport is built with participants over time Issues or concerns are appropriately escalated when needed You maintain professionalism, empathy, and consistency in every interaction Caring for Our Team We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role. Happy to Help At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.