Lead Dental Assistant - Biltmore Campus

Lead Dental Assistant

• Biltmore Campus MAHEC
• 3.

4 Asheville, NC Job Details Full-time $24.90 an hour 1 day ago Benefits Loan forgiveness Qualifications Chairside assisting CPR Certification BLS Certification Employee relationship building Dental x-ray Full Job Description

JOB SUMMARY

The Lead Dental Assistant will oversee and coordinate clinical care under the supervision of the Clinical Practice Supervisor. The Lead Dental Assistant will oversee and support day to day patient flow, develop, implement and ensure adherence to clinical procedures and manage emergent situations. Assists the Clinical Practice Manager in coordination the interaction between dental assistants, hygienists, residents, student learners, faculty, and the Dental Leadership team to ensure consistent quality patient experiences. The Lead Dental Assistant will assist in the management and planning of how services are delivered and contribute to the process of strategic planning, influencing and responding to organizational priorities for the dental practice in conjunction with the Clinical Practice Supervisor, Administrative Director, Medical Director, and Department Chair.

SPECIFIC RESPONSIBILITIES

Responsible for the resolution of issues pertinent to daily clinical activities Leads the implementation of policies and procedures within the practice alongside the Clinical Practice Supervisor Leads and supports onboarding and training of new clinical support staff, AROWS student learners, and Dental Assistant student learners Promotes and supports a team-oriented approach among clinical support staff, business office staff and providers Participates in interviews and makes hiring recommendations for dental assisting staff with input from the Clinical Practice Supervisor Ensures day to day Infection Prevention/OSHA compliance in coordination with the Clinical Practice Supervisor and Medical Director FQHC, PFA, CCA, and CBO Support Liaison real time in clinic Participates in Clinical and MAHEC committees and meetings as appropriate Active leading role in DA meetings alongside Clinical Practice Supervisor Maintains a cooperative relationship among MAHEC health care teams by communicating information; responding to requests; building rapport; participating in team problem solving methods Assesses quality and appropriateness of patient care provided by dental assistant staff in conjunction with the Clinical Practice Supervisor and initiates remediation plans as appropriate Serves as a role model for dental assistant team by demonstrating professionalism with minimal unplanned absences and consistent punctuality in reporting to work Supports dental division QI projects and supports the implementation of quality improvement initiatives and new workflows along with Clinical Practice Supervisor Maintains timely, open, and positive communication with faculty who are attending, business office and other support staff for coordination of patient care Works directly with IT, Facilities, Business Office Manager, Front Desk Supervisor and Faculty Attending to promptly address clinic issues as they arise Support the engagement of staff in MAHEC's performance evaluation feedback and professional goal setting process in coordination with the Clinical Practice Supervisor Performs all dental assistant duties required for full time faculty Expert in ePads, x-ray sensors, Dentrix/MiPacs trainings/workflow, Cerec Primescan, Romexis, etc. Keeps up-to-date inventory of consumables and is responsible for weekly ordering and receiving of invoices Large equipment expert: care/storage/troubleshooting/maintenance of intra oral cameras, laser, extra oral suction units, obturation systems, cavitrons, trans-illuminators, electric surge, amalgamator, etc. Equipment/maintenance scheduling with service technicians as needed Partners with the Clinical Practice Supervisor to provide biweekly feedback for the Dental Assistant team, and gives regular updates on goal progress and team needs. This role description is a general description of the essential job functions. It is not intended to describe all the duties the Lead Dental Assistant may perform.

KEY COMPETENCIES

Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS COMPUTER

Proficiency with Microsoft Office programs, especially Outlook, Word, Excel, Power Point, and Teams.

FOREIGN LANGUAGE

Spanish speaking skills preferred.

PHYSICAL DEMANDS

Light

• Moderate energy level: Lift and carry 25
• 35 lbs, Push/Pull 50
• 100 lbs (empty bed, stretcher, etc.) Frequent (34
• 66% of Workday)

SUPERVISORY RESPONSIBILITIES

This role will not have direct reports, but will work collaboratively with the Clinical Practice Supervisor to manage the Dental Assistant team.

EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS

C ompletion of an accredited Dental Assisting program Minimum three years Dental Assisting experience

PREFERRED QUALIFICATIONS

Experience working with faculty, students and residents preferred Experience working in front office is preferred Dentrix Enterprise, Romexis, MiPacs experience is preferred Certified Dental Assistant (CDA) certification preferred.

REQUIRED LICENSES

Current CPR certification Certification in Radiology. Certification in monitoring nitrous-oxide preferred.

SCHEDULE

Regular attendance on-site is an essential function of this position. Typical business hours are Monday

• Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required.

Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

POSITION COMPENSATION

$24.90/hour, full time + full benefits available At MAHEC , we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC. If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.