Digital Dental Support Specialist

Digital Dental Support Specialist Osteon Medical Irvine, CA Job Details Full-time $65,000 - $75,000 a year Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Knowledge management Anatomy knowledge Technical documentation Surgery Customer support Dental Assisting Full Job Description About Osteon Medical We are a designer and manufacturer of patient-specific dental implants and prosthetics. Within the dental industry we have pioneered fields of engineering to create some of the most advanced dental hardware in the market. We take pride in innovation, technical excellence and superior product design and manufacturing. We're looking for a dental support specialist to provide exceptional service, support and training to dental professionals who use our digital solutions. Your role will help dental professionals improve their workflows and patient outcomes with our digital solutions. You will build long standing mutually beneficial partnerships with customers and work closely with the sales and marketing teams to ensure customer issues are resolved. The role will also suit a surgical dental nurse or dental assistant who's looking to make the change and move into a corporate role. In this role, you will: Provide clinical support and troubleshooting assistance to dental professionals who use our digital solutions. Collaborate with cross-functional teams, including customer service, design and production, to identify and escalate product issues as necessary. Provide product information, demonstrations and training to customers in protocols, equipment and devices. Diagnose and resolve clinical issues in a timely manner. Attend surgical procedures and assist surgeons and dental staff in the effective use of Osteon Medical digital products. Maintain detailed records of customer interactions and technical support requests. Develop and maintain documentation, training materials, and knowledge base articles to improve the customer support experience. To be successful in this role you will have: Experience in a dental technician, dental assistant, dental product support or similar role. Experience with digital dental technology such as intraoral scanning. Ability to perform demonstrations, create and deliver tailored presentations. Excellent written and verbal communication skills, with the ability to communicate technical concepts to both technical and non-technical audiences. Ability to work independently and in a team environment, with a strong focus on collaboration and customer satisfaction. Strong understanding of dental anatomy and implants. Experience assisting in dental surgeries is an advantage. Working at Osteon - Fast Facts Osteon Medical designs and manufactures patient-specific dental prosthetics, delivering precision-engineered solutions that set new standards in restorative dentistry. Guided by our mission — Caring, Simple, Deeply Trusted — we create intuitive implant dentistry solutions that make life easier for clinicians and their patients while ensuring high-quality outcomes with integrity and care. As part of Keystone Dental Group and proudly

ISO 13485

2016 accredited, we are committed to excellence, innovation, and putting people first. It is our policy to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran. The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision. Osteon Medical is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

Job Type:

Full-time Pay:

$65,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What's your expected annual base salary (numbers only)?

Experience:

Digital Dentistry:

3 years (Preferred)

Language:

English (Preferred) Ability to

Commute:

Irvine, CA 92618 (Required)

Work Location:

In person