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Crown and Bridge Technician
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Prodirect Dental Lab
Wilmington, DE (In Person)
$60,000 Salary, Full-Time
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Job Description
Crown and Bridge Technician 4.2 4.2 out of 5 stars 4550 Linden Hill Road, Wilmington, DE 19808 $55,000
- $65,000 a year
- Full-time Prodirect Dental Lab 9 reviews $55,000
- $65,000 a year
- Full-time Job description: ProDirect Laboratory
PRODIRECT
Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers. Let's redefine excellence, together. Job descriptionPosition Highlights:
We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated Technical Service Advisor. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Technical Service department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts.NEW LOCATION!
About us:Mission Statement:
To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.Office Based:
ProDirect Dental Laboratory 4550 Linden Hill Road Wilmington, Delaware 19808Key Responsibilities:
- Serve as the ultimate point of contact for inbound support tickets related to product line.
- Function as the technical bridge between customers and the laboratory, converting doctor feedback into digital design specifications for ongoing orders.
- Engage with doctors via telephone and message to address inquiries and deliver technical customer support.
- Maintain regular communication with doctors, acting as their primary contact for treatment planning discussions, responding to case questions, and providing detailed clarification on complex orders.
Qualifications:
- At least 5 years of experience in a high-volume laboratory setting.
- Prior experience in a customer service role within a laboratory environment.
- Proficient understanding of dental implant systems and digital elements (e.g., scan bodies).
- Customer-centric focus, able to engage with doctors on live discussion, assisting with questions and troubleshooting issues to ensure the best customer experience.
- Empathetic nature, capable of relating well to others and comprehending customer pain points.
- Proficient computer skills.
- Ability to solve problems independently.
- Eager to work for a rapidly growing company.
- Exceptional communication skills, both verbal and written.
- Self-motivated and goal-oriented, with the ability to excel in a fast-paced environment.
- Skilled at engaging effectively with professionals at all levels.
- Strong ability to build consultative relationships.
- A sincere passion for connecting with clients and addressing their specific needs.
- Additional experience in dental customer success or laboratory work is a plus.
- CDT certification is preferred but not mandatory.
Job Type:
Full-time Salary :
Base $55,000- 65,000 annually
Benefits :
401(k) + 3% corporate match Dental/Health/Vision insurance Vacation and Holidays Referral program Career advancement opportunitiesWork Location :
ProDirect Dental Laboratory 4550 Linden Hill Road Wilmington, Delaware 19808Job Type:
Full-time Pay:
$55,000.00- $65,000.