Job Description
Licenses/Certifications:
Missouri State EMT-B Certification required. Missouri Class E driver's license or equivalent required. CPR Certification required. Serves dual role as first responder/EMT and security officer, promoting the health, welfare and safety of residents and associates on the Village campus. Responsible for responding to on-campus emergencies, medical and non-medical calls for assistance, and reinforcing an overall sense of safety on campus. Supportive of the Village's mission, values, and service/hospitality (PRIDE) expectations. Completes training hours as required by policy. Responds to emergency medical calls on campus. Determines nature and extent of illness or injury. May administer basic life support at site of emergency such as administration of artificial resuscitation, administration of oxygen, treatment of minor wounds or abrasions, application of splints, etc., following medical protocols. Determines need additional assistance, such as EMS, fire, and police. Removes or assists in removal of victims from scene of accident or catastrophe. Respond to non-medical emergencies such as smoke, fire, C02 alarms, water main breaks, interior flooding, etc. Assess, investigate, resolve as appropriate. Request additional resources if/as needed. Stay on scene until issue is resolved or taken over by another department or outside agency (e.g. JKV operations team, LS Fire, LS Water Dept., etc.). Remove or assist in removal/evacuation of residents. Secure alternative housing for residents if/as necessary. Respond to non-medical emergencies such as missing residents, suspicious persons, vandalism, vehicular accidents, resident conflicts, etc. Assess, investigate, resolve as appropriate. Request additional resources if/as needed. Stay on scene until issue is resolved or taken over by outside agency (e.g. LS Police or Fire). Remove or assist in removal/evacuation of victims from scene of accident or catastrophe. Respond to non-emergency medical calls on campus, including requests from residents who aren't feeling well, would like to be assessed, need a blood pressure check, etc. Make referrals to JKV services. Notify the area manager as appropriate. Conduct wellness checks on residents as requested by staff, family and other residents. Accompany confused residents back to their home. Respond to non-emergency, non-medical requests for assistance such as lockouts, missing items (personal items, pets), jump start cars (residents/associates), provide lift assists (VCC,VAL, Village Helpers), scam concerns, etc. Conduct driving patrols of the campus, watching for any unusual or suspicious conditions, investigating if/as necessary. Conducts walking patrols of Village buildings with emphasis towards crime prevention and regard for personal safety. Respond to after-hours maintenance and housekeeping calls from residents as well as associates. Assess cause, severity, and solution. If unable to resolve independently, submit work order for more "routine" issues and consult maintenance lead on call and/or duty office for next steps on more urgent or complex situations. Respond to after-hours request for IT support. Assist residents in resolving phone, TV and internet issues. If unable to resolve independently, depending on severity, submit work order or notify IT on call associate. Fill in on ambulance and/or mental health van when needed. Maintain ongoing communication with dispatch to confirm requests are being responded to and in a timely manner per established policies and procedures. Provide traffic and parking control as needed (e.g. special events, road closures, parking lot repaving, etc.) Ensure proper documentation for all functions including routine tracking, incident reporting (e.g. RiskWatch and CareWatch), and medical calls including interviews with victims and witnesses if/as applicable. Conduct vacation checks per resident requests. Lock and unlock 100+ doors every morning and evening per established timeframes. Collect daily bank deposits bags from finance and other requesting departments and delivers to area banks, collecting bank bags from night deposits and returning them to the appropriate department. Collect daily bank deposit bags from restaurant safes and deliver night deposits at area banks. (Night Shift) Conduct fire drills in all five licensed facilities each month. Adhere to all department policies, safety regulations, medical protocols and licensing requirements. Enforce Village policies with residents, often in conjunction with the area manager. Responsible for pre-shift vehicle check and proper handling and care of assigned vehicle and communication equipment. Replenishes first-aid equipment and supplies. Handles stress well and gets along with others within the workplace and with customers outside the department. Maintains acceptable standards of workplace conduct. The responsibilities described above represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities. Education:
This position requires the level of education typically acquired by a course of study leading to a high school diploma or GED. Licenses/Certifications:
Missouri State EMT-B Certification required. Missouri Class E driver's license or equivalent required. CPR Certification required. Knowledge and Skills (required unless otherwise noted) : Basic level keyboarding skills required. Must maintain CEU hours required by current EMT and CPR certifications. Experience with investigations of incidents and conflicts. Experience using an oxygen tank, airways, suction equipment, respirator and heart monitor. Ability to read and interpret documents such as safety rules, operating instructions, handbooks and procedure manuals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization. Ability to define problems, collect data, establish facts, and draw valid conclusions. Excellent customer service skills. SPECIAL WORKING CONDITIONS
The associate is subject to both inside and outside environmental conditions. The associate is subject to extreme cold temperatures typically below 32 degrees and extreme heat above 100 degrees for periods of more than one hour. The associate is subject to sufficient noise to cause the associate to shout in order to be heard above the ambient noise level. The associate is subject to hazards such as proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat or exposure to chemicals. The associate is subject to atmospheric conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases, or poor ventilation. The associate is subject to air and/or skin exposure to oils and other cutting fluids. The associate is exposed to infectious diseases. The associate is required to function around individuals with challenged mental capacities. All associates may be called upon to assist other departments in a declared emergency situation Physical and Mental Demands The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Heavy Work - Exerting up to 100 lbs of force occasionally, and/or up to 50 lbs of force frequently, and/or up to 20lbs of force constantly to move objects. The associate is required to have visual acuity to operate motor vehicles or heavy equipment. Climbing:
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. Balancing:
Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. May need to stoop/bend, kneel, crawl, reach. Standing:
Remaining upright on the feet, particularly for sustained periods of time. Walking:
Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. May need to push, pull, lift with regular or repetitive motion. May need to pick up, pinch, type with fingers, grasp with fingers and palm. May need to feel attributes of an object such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Talking:
Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing:
Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Repetitive motions:
Making substantial movements of the wrists, hands, and/or fingers. SUPERVISION RECEIVED
Supervision from Public Safety Manager. Receives work direction from Lead Public Safety. SUPERVISION GIVEN
None. EOE/D/V Tobacco-Free Post-Offer background check and health screening required Questions can be directed to careers@jkv.org EMT Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
