Communications Clerk

Job Requirements Shift

• Night, Full-Time Work Schedule
• 11:00pm-07:30am
• Mon-Fri, rotating weekends/holidays Principle Duties 1.

Operates central answering telephone equipment. Answers incoming calls, and promptly transfers calls or provides requested service according to departmental procedure. 2. Provides telephone paging services for physicians and other designated personnel according to departmental procedure. 3. Receives and promptly delivers messages which have a medical urgency or necessity to Physicians, Residents, Staff and Patients according to departmental procedure. 4. Answers fire, emergency, or medical emergency calls , activates paging, fax, text messages, desk top notification and overhead alerts according to departmental policy and procedures; calls affected department to get specific information including exact location of emergency in order to contact the appropriate emergency service. Ensures that appropriate Code teams respond to emergency calls. 5. Maintains logs of, all emergency calls. Records date, time, caller, and operator responsible for activating emergency call protocol. . 6. Uses Siemens query patient information and provides information to public according to departmental procedures and HIPAA guidelines. Performs data entry of changes in department numbers, pager numbers, and medical and surgical schedules. 8. Performs monthly Test Pages according to departmental policy and procedure 9. Reports all system malfunctions immediately to appropriate personnel, vendors and management 10. Monitors and makes daily changes to on-call schedule for medical staff, AOC, PA's, ICU consults, Respiratory, Cath Lab (Stemi), OR, Ortho attending, Vascular lab, Psychiatrist, Echo Techs, Dialysis, Biomedical Engineering and Interventional Radiology. 11. Makes appointments for patients in need of translation services for admissions, hospital stays, discharges, legal, Human Resources, outpatient service and all other stakeholders 12. Monitors fire alarm system in conjunction with Clinical Engineering 13. Contacts clergy at the request of patient, family or nursing unit 14. Monitors Huggs security system 15. Proctors new hires Work Experience

POSITION REQUIREMENTS

: Education/Knowledge (see attached explanation sheet)

Attained Level:

High School Diploma or Equivalent (GED) is required

Preferred:

Completed Course Work/Program:

Applicable Experience Experience (years):

Required:

1 to 3 years

Preferred:

Medical Terminology Experience (describe required & preferred): One year experience as a Telephone Attendant/Operator using computerized equipment Benefits All your information will be kept confidential according to EEO guidelines.

Compensation Pay Range:

$21.27

• $34.

62 Other Compensation (if applicable):