ED Associate

City/State:

White Plains, New York Department:

WPH Emergency Department_1

Work Shift:

Day Work Days:

MON-FRI, ALTERNATING WEEKENDS AND HOLIDAYS

Scheduled Hours:

7 AM-7

PM Hours Per Pay Period:

75

Pay Rate/Range:

$20.9420-$31.4129 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. Job Summary The Emergency Department (ED) Associate performs a broad range of clerical duties related to providing patient centered care and plays an integral role in the ED throughput and patient satisfaction initiatives. As part of the ED healthcare team the ED Associate ensures that orders are carried out through collaboration with the ER provider and Registered Nurse. Excellent communication skills are paramount in this role. Essential Functions 1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors 2. Maintains integrity of patient confidence and protects hospital operations by keeping information confidential. 3. Greets visitors, in person or by telephone; answering inquiries; relaying calls to patients; giving directions; referring inquiries to nursing and physician staff. 4. Answers and places phone calls. 5. Responds to patient call bells and relays messages to appropriate staff member in a timely manner. 6. Maintains the integrity and confidentiality of all patient information (i.e., electronic, paper, verbal). 7. Responds to questions and requests within scope of position. 8. Monitor department patient tracking board to ensure that metrics for throughput are maintained in collaboration with nursing. 9. Departs patient in the EMR at the time of discharge from the unit 10. Demonstrates effective time management. 11. Maintain Rovers ad Biovigil inventory and ensures that they are charged and working as well as assigned to staff for the shift. 12. Maintains unit supplies inventory (medical and office) by checking stock to determine inventory level and communicating anticipated needed supplies; verifying receipt of supplies; storing of supplies. 13. Maintains a neat and clean environment at the nurse's station. 14. Proficient use of HIS scanning technology for real-time uploads to the EMR. 15. Clerical oversight to ensure that all critical transfers out have appropriate paperwork and copies of pertinent exams to transport with patients as well as evidence of sign EMTALA form. 16. Assures smooth clerical operation within the department. 17. Adheres to WPH policies and procedures including but not limited to Personal Appearance, Behavioral Standards, Attendance and all Conditions of Employment). 18. Performs all other related duties as assigned. Qualifications High School Required or GED Required Previous work experience with some knowledge of clerical and hospital procedure preferred. Preferred Must be able to speak, write, understand and communicate the English language. Must be able to communicate with an even temperament while attending to competing priorities. Excellent customer service skills that are consistent during all times. Must be able to follow written and oral instructions. Individual must be able to understand and relate to theories behind related concepts and remember multiple tasks given during course of day. Strong coping mechanisms are essential for dealing with tragic events. White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.